|
|
Europe Banking Industry CRM 2004 Vendor Profiles: Is It Time for Pervasive CRM?Product Type: Market Research ReportPublished by: IDC Published: March 2005 Product Code: R104-19097 Description
This Financial Insights study analyzes the evolution of the CRM offering and of the business needs of banks in the field of customer interaction in Europe. Because customer interaction is expected to grab increasing attention, it is important to understand what has changed and how the situation is expected to evolve. This study answers key questions such as: How has the CRM offering evolved, and what are the objectives of banks that implement CRM solutions? What should IT vendors take into consideration when targeting this market? What are the strengths and weaknesses of packaged and ASP solutions?According to Angela Vacca, senior research analyst for European IT Opportunity: Financial Services research, "The European banking sector is expected to pay increasing attention to CRM software even if banks are still keeping costs under strict control and demanding more functionality. At the same time, competition among IT vendors is becoming fiercer. Therefore, IT vendors targeting this business area need to understand what is changing and how the evolutions that are taking place in the market can affect their position in the competitive arena." Table of Contents
Table of ContentsFinancial Insights Opinion In This Study Methodology Executive Summary Definitions Situation Overview Introduction What Is CRM? The Evolution of the CRM Offering: A Short Overview Why Is CRM So Important for Banks? Objectives and Priorities Involvement of the Board The Big Issues of IT Budget and ROI Calculation The Players in the Competitive Arena Amdocs Company Profile Figure: Amdocs Revenue Share by Region, 2004 Financial Services Offering Financial Insights Opinion Market References CSC Company Profile Figure: CSC Revenue Share by Region, 2004 Financial Services Offering Financial Insights Opinion Market References Finantix Company Profile Financial Services Offering Financial Insights Opinion Market References Oracle/PeopleSoft Company Profile Figure: Oracle Revenue Share by Region, 2004 Financial Services Offering Oracle PeopleSoft Financial Insights Opinion Market References SAP Company Profile Financial Services Offering Figure: SAP Revenue Share by Region, 2004 Financial Insights Opinion Market References SAS Company Profile Figure: SAS Revenue Share by Region, 2004 Financial Services Offering Financial Insights Opinion Market References Siebel Company Profile Figure: Siebel Revenue Share by Region, 2003 Financial Services Offering Financial Insights Opinion Market References TietoEnator Company Profile Figure: TietoEnator Revenue Share by Region, 2004 Financial Services Offering Financial Insights Opinion Market References Traditional CRM Vendor Comparison Table: Traditional CRM Vendors: An Overview Traditional Packaged Software Versus On-Demand ASP Solutions Figure: Packaged Versus ASP CRM Solutions: Strengths and Weaknesses ASP Solution Suppliers RightNow Technologies Company Profile Figure: RightNow Technologies Revenue Share by Region, 2004 Financial Services Offering Financial Insights Opinion Market References salesforce.com Company Profile Figure: salesforce.com Revenue Share by Region, 2005 Financial Services Offering Financial Insights Opinion Market References ASP CRM Vendor Comparison Table: ASP CRM Vendors: An Overview Future Outlook IT Vendors' Requirements Essential Guidance Learn More Related Research Synopsis |
|
||||||||
MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence. |