Japan IT Outsourcing 2004 User Survey: Customer Perception and Needs: Industry Report

Japan IT Outsourcing 2004 User Survey: Customer Perception and Needs

Product Type: Market Research Report
Published by: IDC
Published: April 2005
Product Code: R104-19169

Description

This IDC study is based on the results of IDC's user survey on Japan IT outsourcing conducted in November 2004. It analyzes and summarizes companies' usage of IT outsourcing and ASP services. It also illuminates the issues faced by such services and includes recommendations by IDC.

While the Japan IT outsourcing market has been fast growing, the increase in the number of user companies has somewhat stagnated. Also, competition from rival companies and packaged applications is getting more intense, and service vendors are finding themselves in an increasingly harsher environment. "User companies strongly expect operation cost reduction from the use of IT outsourcing. Service vendors are faced with the difficult task of having to suppress service cost and providing timely services at the same time, especially when upfront investments are required for IT outsourcing. It is important for service vendors to clearly define their own strengths and provide user companies with services that not only reduce their operation costs but also improve or reform their businesses," opines Satoshi Matsumoto, senior market analyst, IT Services, IDC Japan.

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Outline of User Survey Methodology
Primary Survey
Secondary Survey
Table: Attributes of Respondent Companies in the Primary SurveybyIndustry
Table: Attributes of Respondent Companies in the Primary SurveybyEmployee Scale
Table: Attributes of Respondent Companies in the Secondary SurveybyIndustry
Table: Attributes of Respondent Companies in the Secondary Surveyby Employee Scale
Executive Summary
Situation Overview
IT Outsourcing and ASP Services Usage
IT Outsourcing Services
Figure: IT Outsourcing Usage
Figure: IT Outsourcing Usage by Industry
Figure: IT Outsourcing Usage by Employee Scale
ASP Services
Figure: ASP Services Usage
Figure: ASP Services Usage by Industry
Figure: ASP Services Usage by Employee Scale
Adoption of IT for IS Operations and IT Services Usage
Figure: Adoption of IT for IS Operations and IT Services Usage
Figure: Percentage of Companies that Outsource Their IS Operations to Affiliated Companies by Industry
Figure: Percentage of Companies that Outsource Their IS Operations to Affiliated Companies by Industry and Outsourcing Content
Visibility of IT Outsourcing Vendors
Figure: Visibility of IT Outsourcing Vendors
Figure: Visibility of IT Outsourcing Vendors by Employee Scale
IT Outsourcing Market Environment and User Perceptions
Figure: Attributes of Respondent Companies in the Secondary Survey (IT Outsourcing Usage Status)
Table: Attributes of Respondent Companies in the Secondary Survey(IT OutsourcingUsage Status)
IT Investment Trends of Companies
Figure: Annual IT Investment Budget Fluctuation
Figure: Annual IT Outsourcing Budget Fluctuation
Results Expected from IT Outsourcing
Figure: Results Expected from IT Outsourcing
Figure: Important Results Expected from IT Outsourcing: A Comparison
Figure: Most Important Results Expected from IT Outsourcing: A Comparison
Concerns over the Use of IT Outsourcing
Figure: Concerns over the Use of IT Outsourcing
Figure: Concerns over the Use of IT Outsourcing: A Comparison
IT Outsourcing Vendor Selection Basis
Figure: Criteria for Selecting IT Outsourcing Service Vendor
Figure: Criteria for Selecting IT Outsourcing Service Vendor: A Comparison
Figure: Most Important Criteria for Selecting IT Outsourcing Service Vendor: A Comparison
Satisfaction with IT Outsourcing Services
Figure: Level of Satisfaction with IT Outsourcing Services Used
ASP Services Market Environment and User Perceptions
Figure: Attributes of Respondents Companies in the Secondary Survey (ASP Service Usage Status)
Table: Attributes of Respondent Companies in the Secondary Survey(ASP Service Usage Status)
Results Expected from ASP Services
Figure: Results Expected from the Use of ASP Services
Figure: Results Expected from the Use of ASP Services: A Comparison
Concerns over the Use of ASP Services
Figure: Concerns over the Use of ASP Services
Figure: Concerns over the Use of ASP Services: A Comparison
ASP Services Vendor Selection Basis
Figure: Criteria for Selecting ASP Service Vendors
Figure: Criteria for Selecting ASP Service Vendors: A Comparison
Influence over Selection of ASP Service Vendors
Figure: Influence over the Selection of ASP Service Vendors
Figure: Influence over the Selection of ASP Service Vendors: A Comparison
Vendor Research Methods When Considering Implementation of ASP Services
Figure: Vendor Research Methods When Considering Implementation of ASP Services
Continued Use of ASP Services
Figure: Continued Use of ASP Services
Content of Service Level Agreement Pertaining to Currently Used ASP Services
Figure: Content of SLA Pertaining to Currently Used ASP Services
ASP Security Service Components
Figure: Currently Used ASP Security Service Components
Currently Used ASP Applications
Figure: Currently Used ASP Applications
Level of Satisfaction with ASP Services Used
Figure: Level of Satisfaction with the ASP Services Used
Visibility of ASP Service Vendors
Figure: Most Visible Vendors for User Companies
Figure: Currently Favored ASP Service Vendors
Future Outlook
Essential Guidance
Learn More
Related Research
Definitions
Figure: IDC's IT Services Definition
Project-Oriented Services
IT Consulting
Systems Integration
Custom Application Development
Network Consulting and Integration Services
IT Outsourcing
IS Outsourcing
Network and Desktop Outsourcing Services
Application Management
Software as a Service
System Infrastructure Service Provider
Support and Training
Hardware Deploy and Support
Software Deploy and Support
IT Education and Training
Appendix: Questionnaire for the Survey on Japan IT Outsourcing
Primary Survey
Secondary Survey
IT Outsourcing
ASP Services
Synopsis

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