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Western European CRM Services Market 2004-2009 Forecast and AnalysisProduct Type: Market Research ReportPublished by: IDC Published: April 2005 Product Code: R104-19310 Description
This IDC study answers the following questions: What are IDC's predictions and assumptions relating to market forces affecting the Western European CRM services market, and what impact will they have on the market forecasts? What is the size of the opportunity for providing CRM services in Western Europe in 2005 and for the next four years? What are the key recommendations from IDC for maintaining and growing CRM services revenues in the coming years?"The CRM services market saw a slight improvement in 2004 and will continue to improve in 2005," said Marianne Kolding, director for European Services research at IDC. "Customer analytics is taking a more central role in customers investment plans as are outsourcing of CRM in various forms. However, one of the emerging trends, not only in the CRM services market, is that customers, while they still expect services providers to understand the business pains in their specific industry are also expecting them to be able to bring inspiration to the table from other industries in order to increase the value and innovation of the solution." Table of Contents
Table of ContentsIDC Opinion In This Study Methodology Impact of Exchanges Rates Table: Key Exchange Rates Information Situation Overview Table: Western European CRM Services Market, 2003-2004, Exchange Rate Effects ($M) CRM Services in EMEA Assessment of the Current Situation in Western Europe Overall Market Trends CRM Services Market Trends Future Outlook Forecast and Assumptions Table: IDC Macroeconomic and Macro-Level Services Assumption Summary - Western Europe, 2005 Top-Level EMEA and Western European CRM Services Forecast Table: EMEA and Western European CRM Services Market, 2004-2009 ($M) The Western European CRM Services Market Table: Western European CRM Services Market, 2004-2009 (?M) Table: Western European CRM Services Forecast Assumptions, 2005 CRM Services Market ? Country/Regional View Figure: Western European CRM Services Market by Country/Region, 2004 and 2009 ($M) CRM Services Market ? Industry Sector View Figure: Western European CRM Services Market by Industry Sector, 2004 and 2009 ($M) CRM Services Market ? Activities View Figure: Western European CRM Services Market by Activity, 2004 and 2009 (%) Essential Guidance Learn More Related Research Appendix A: Definitions Customer Relationship Management (CRM) Activities Industry Sectors Table: Vertical Market Classification Synopsis |
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