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Worldwide Customer Service and Contact Center Applications 2005-2009 Forecast: The Basics Remain the BasicsProduct Type: Market Research ReportPublished by: IDC Published: March 2005 Product Code: R104-19352 Description
This IDC study provides the preliminary market sizing for the worldwide customer service and contact center applications market in 2004 and the 2005?2009 forecast. Market trends are provided along with future market outlook and guidance to CRM software vendors. "Multichannel and multivendor are the realities of today's contact center. The business process to provide consistent customer interactions regardless of channel is imperative. Customers are both demanding and intolerant and will quickly uncover inconsistencies." ? Mary Wardley, research vice president, CRM Applications Research Table of Contents
Table of ContentsIDC Opinion In This Study Methodology Customer Service and Contact Center Applications Definitions Customer Service Contact Center Situation Overview The Customer Service and Contact Center Markets in 2004 Future Outlook Forecast and Assumptions Table: Worldwide Customer Service and Contact Center Applications Revenue, 2004-2009 ($M) Table: Key Forecast Assumptions for the Worldwide Customer Service and Contact Center Applications Market, 2005-2009 Essential Guidance Learn More Related Research Methodology Synopsis |
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