Asia/Pacific (Excluding Japan) Customer Relationship Management Applications

Asia/Pacific (Excluding Japan) Customer Relationship Management Applications 2005-2009 Forecast and Analysis

Product Type: Market Research Report
Published by: IDC
Published: May 2005
Product Code: R104-19699

Description

This IDC study provides a market sizing and a five-year forecast for nine key countries in Asia/Pacific (excluding Japan) or APEJ customer relationship management (CRM) applications market. It also includes a five-year forecast on four key CRM applications functionalities: sales force automation, marketing automation, customer service, and contact center. This study also examines the major market trends, accelerators, and inhibitors that are emerging in the region.

"Many enterprises that have embarked on CRM technology have failed to achieve the required rate of return," says Alan Tong, research manager, Asia/Pacific Enterprise Applications, IDC Malaysia. "The ability to analyze and understand the acquired information and turn the leads to sales opportunity will produce more success."

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Executive Summary
Situation Overview
Customer Relationship Management Applications Market in 2004
Figure: Most Strategically Important Applications in Asia/Pacific (Excluding Japan)
Country Market Analysis
Australia
Market Trends
Market Accelerators
Market Inhibitors
China
Market Trends
Market Accelerators
Market Inhibitors
Hong Kong
Market Trends
Market Accelerators
Market Inhibitors
Taiwan
Market Trends
Market Accelerators
Market Inhibitors
India
Market Trends
Market Accelerators
Market Inhibitors
Korea
Market Trends
Market Accelerators
Market Inhibitors
Singapore
Market Trends
Market Accelerators
Market Inhibitors
Malaysia
Market Trends
Market Accelerators
Market Inhibitors
Thailand
Market Trends
Market Accelerators
Market Inhibitors
Functional Market Analysis
Figure: Asia/Pacific (Excluding Japan) Customer Relationship Management Application Spending by Module
Table: Asia/Pacific (Excluding Japan) Customer Relationship Management Applications Market Size and Forecast by Functional Market, 2004-2009 (US$M)
Major Vendors in Asia/Pacific (Excluding Japan)
Table: Top 10 Customer Relationship Management Applications Vendors in Asia/Pacific (Excluding Japan) for 2004
Future Outlook
Market Forecast
Figure: Asia/Pacific (Excluding Japan) Customer Relationship Management Applications Market Size and Forecast, 2004?2009 (US$M)
Forecast and Assumptions
Table: Key Forecast Assumptions for the Asia/Pacific (Excluding Japan) Customer Relationship Management Applications, 2005-2009
Essential Guidance
Learn More
Related Research
Market Definitions
Customer Relationship Management Applications
Sales
Marketing
Customer Service
Contact Center
Appendix: Top 5 Customer Relationship Management Vendors by Country
Table: Australia Customer Relationship Management Applications Vendors' Market Shares for 2004
Table: China Customer Relationship Management Applications Vendors' Market Shares for 2004
Table: Hong Kong Customer Relationship Management Applications Vendors' Market Shares for 2004
Table: Taiwan Customer Relationship Management Applications Vendors' Market Shares for 2004
Table: India Customer Relationship Management Applications Vendors' Market Shares for 2004
Table: Korea Customer Relationship Management Applications Vendors' Market Shares for 2004
Table: Singapore Customer Relationship Management Applications Vendors' Market Shares for 2004
Table: Malaysia Customer Relationship Management Applications Vendors' Market Shares for 2004
Table: Thailand Customer Relationship Management Applications Vendors' Market Shares for 2004
Synopsis

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