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BPO: It's About More Than Cost Savings

Product Type: Market Research Report
Published by: IDC
Published: June 2005
Product Code: R104-20320
Description

This IDC update summarizes highlights from IDC's recently held Outsourcing Forum. At the event, the presentations and discussions among BPO buyers and service providers converged around three key themes: the formation of client/vendor partnerships, the creation of net-new business value, and the role of BPO in an increasingly globalized business climate.

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