Western European BPO Services Market 2004-2009, Forecast and Analysis: Industry

Western European BPO Services Market 2004-2009, Forecast and Analysis

Product Type: Market Research Report
Published by: IDC
Published: July 2005
Product Code: R104-20419

Description

This IDC study answers the following questions:

What are IDC's predictions and assumptions relating to market forces affecting the Western European BPO services market, and what impact will they have on the market forecasts? What is the size of the opportunity for core BPO services (including human resources, finance and accounting, procurement, customer care, and industry-specific BPO services) in Western Europe in 2005 and for the next four years? What are the key recommendations from IDC for maintaining and growing BPO services revenues in the coming years?

Market growth in the Western European BPO services market was again robust, though exchange rate effects boosted this growth by nearly 10%. The performance of service providers in 2004, however, suggested that customer confidence in the BPO model remained strong, as a result of which IDC has made the following key forecasts for the period 2004 to 2009:

Total spending on core BPO services, assuming constant currency, will grow from $17.8 billion to $39.4 billion at a CAGR of 17.2% for the forecast period 2004?2009. The largest of these segments will be customer care (a $15.8 billion market by 2009), followed by industry-specific and human resources BPO. Industry-specific BPO services spend in Europe is set to rise at a CAGR of 20.2%, from a current spend estimated at $6.1 billion. Spending in this category is dominated by the U.K. market, which accounts for roughly a half or $2.7 billion.

"Productivity, process efficiency and value for money continues to drive demand for BPO services. Put simply, organizations are becoming ever more willing to outsource those business processes which the in-house function is no longer able to support or the business is no longer willing to invest in," says IDC Research Manager Mike Friend.

"Both customers and services providers have demonstrated their belief in the model through the continuing development of new outsourcing opportunities," adds Friend. "This belief in the BPO services model now extends well beyond the U.K., Benelux, and Nordic markets into central and southern Europe."

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Impact of Exchanges Rates
Table: Key Exchange Rates Information
Situation Overview
Table: Western European BPO Services Market, 2003-2004, Exchange Rate Effects ($M)
2004 ? Western Europe the Growth Engine in EMEA
Assessment of the Current Situation in Western Europe
Overall Market Trends
Western European BPO Services Market Trends
Future Outlook
Forecast and Assumptions
Table: IDC Macroeconomic and Macro-Level Services Assumption Summary, Western Europe, 2005
Top-Level EMEA and Western European BPO Services Forecast
Table: EMEA and Western European BPO Services Market, 2004-2009 ($M)
The Western European BPO Services Market
Table: Western European BPO Services Market, 2004-2009 (?M)
Table: Western European BPO Services Forecast Assumptions, 2005
Western European BPO Services Market ? Country/Regional View
Figure: Western European BPO Services Market by Country/Region, 2004 and 2009 ($M)
The BPO Market in the U.K.
The BPO Market in France
The BPO Market in Germany
The BPO Market in the Benelux
Western European BPO Services Market ? Industry Sector View
Figure: Western European BPO Services Market by Industry Sector, 2004 and 2009 ($M)
Western European BPO Services Market ? Functional View
Table: Western European BPO Services Market, 2004-2009 by Segment
Customer Relationship Management BPO
Human Resources BPO
Finance and Accounting BPO
Industry-Specific BPO
Procurement BPO
Figure: Western European BPO Services Market by Segment, 2004 and 2009 (%)
Figure: Comparative Growth and Spending by Segment, Western European BPO Services Market, 2009 (%)
Essential Guidance
Learn More
Related Research
Europe
U.S.
Appendix A: Definitions
Figure: From ITO to BPO ? The Evolution of Outsourcing
Business Process Outsourcing (BPO)
Core BPO
Figure: Core BPO: Key Business Functions and Processes
Industry Sectors
Table: Vertical Market Classification
Synopsis

Ordering and More Information

Price and Delivery Options

MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence.