A Hot Summer for HR BPO as Convergys and Hewitt Announce New Deals

This IDC Insight analyzes four recently signed contracts that demonstrate the burgeoning demand for HR BPO services, which continues to rise with major brand-name firms determining that it is the right strategy to pursue to achieve their corporate objectives. IDC observes that in addition to traditional core HR services, more engagements are broadening in scope to encompass more transformational services in the area of talent and workforce management. The Whirlpool engagement with Convergys highlights this trend.