Asia/Pacific (Excluding Japan) Business Process Outsourcing 2005-2009 Forecast and

Asia/Pacific (Excluding Japan) Business Process Outsourcing 2005-2009 Forecast and Analysis

Product Type: Market Research Report
Published by: IDC
Published: August 2005
Product Code: R104-20491

Description

This IDC study represents a comprehensive overview of the market opportunities and forecasts for business process outsourcing (BPO) services in the Asia/Pacific (excluding Japan) or APEJ region. This inaugural Asia/Pacific BPO program covers quantitative and qualitative insights for BPO across horizontal industries in human resources, finance and accounting, training, customer care, and procurement.

This study answers the following questions for service providers:

What is the size of the BPO market across the following countries: Australia, New Zealand, China, India, Korea, Singapore, Hong Kong, Malaysia, Taiwan, Thailand, the Philippines, Indonesia, and the rest of Asia/Pacific? Where are the opportunities and growth areas that are unique to each APEJ country? What are the challenges as well as different characteristics of the complex BPO market in APEJ that comprises both semi-mature and maturing markets?

"In the complex APEJ region comprising both mature and developing markets, BPO service providers need to be able to clearly articulate their value proposition that is unique to each varied market," says Conrad Chang, BPO senior analyst, IDC Asia/Pacific.

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Definitions
Distinction Between BPO and Processing Services
Horizontal Versus Vertical Business Process Outsourcing
Vertical Business Process Outsourcing
Situation Overview
Introduction
Future Outlook
Forecast and Assumptions
Table: Key Forecast Assumptions for the Asia/Pacific (Excluding Japan) BPO Services Market, 2005-2009
Table: Key Forecast Assumptions for the Asia/Pacific (Excluding Japan) Region's Macroeconomic Outlook, 2005
Asia/Pacific (Excluding Japan) BPO Services Forecast by Country
Table: Asia/Pacific (Excluding Japan) BPO Forecast, 2004-2009 (US$M)
Asia/Pacific (Excluding Japan) Processing Services Forecast by Country
Table: Asia/Pacific (Excluding Japan) Processing Services Forecast, 2004-2009 (US$M)
Asia/Pacific (Excluding Japan) Human Resources BPO Services Forecast by Country
Table: Asia/Pacific (Excluding Japan) HR BPO Forecast, 2004-2009 (US$M)
Asia/Pacific (Excluding Japan) Training BPO Services Forecast by Country
Table: Asia/Pacific (Excluding Japan) Training BPO Forecast, 2004-2009 (US$M)
Asia/Pacific (Excluding Japan) Finance and Accounting BPO Services Forecast by Country
Table: Asia/Pacific (Excluding Japan) F&A BPO Forecast, 2004-2009 (US$M)
Asia/Pacific (Excluding Japan) Procurement BPO Services Forecast by Country
Table: Asia/Pacific (Excluding Japan) Procurement BPO Forecast, 2004-2009 (US$M)
Asia/Pacific (Excluding Japan) Customer Care BPO Services Forecast by Country
Table: Asia/Pacific (Excluding Japan) Customer Care BPO Forecast, 2004-2009 (US$M)
Asia/Pacific (Excluding Japan) BPO Services Forecast by Country
The IT component of BPO
Essential Guidance
Learn More
Related Research
Synopsis

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