Worldwide CRM Analytic Applications 2004 Vendor Shares: Stength and Churn: Industry

Worldwide CRM Analytic Applications 2004 Vendor Shares: Stength and Churn

Product Type: Market Research Report
Published by: IDC
Published: August 2005
Product Code: R104-20524

Description

This IDC study presents the CRM analytics market sizing and market share positioning for the period from 2002 to 2004. In addition, this study examines trends in the market and competitive dynamics among the leading software vendors.

Readers of this study will learn the degree of market concentration as well as market trends and their effects on the largest vendors. Suppliers with complementary products will be especially interested in the impact that this market has on their own opportunities.

"CRM analytics continue to demonstrate growth and evolution while playing an increasing role in business and public sector decision making." ? Robert Blumstein, research director, CRM Analytics and Marketing Applications

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
CRM Analytic Applications Market Definition
CRM Applications
Analytic Applications
Situation Overview
The CRM Analytic Applications Market in 2004
Performance of Leading Vendors in 2004
Table: Worldwide CRM Analytic Applications Revenue by Vendor, 2002-2004 ($M)
Market Concentration in 2004
Figure: Worldwide CRM Analytic Applications Cumulative Market Share for the Top 25 Vendors, 2001?2004
Figure: Vendor Rank for the Top 20 CRM Worldwide Analytics Vendors, 2002?2004
Core and Predictive Analytics
Figure: Worldwide Core and Predictive CRM Analytic Applications Software Revenue Share, 2003 and 2004
Primary Market Sectors
Table: Worldwide CRM Analytic Applications Revenue by Sector, 2003 and 2004 ($M)
Vertical-Specific CRM Analytics
Performance by Geographic Region in 2004
Figure: Worldwide CRM Analytic Applications Revenue Share by Region, 2004
Performance by Operating Environment in 2004
Figure: Worldwide CRM Analytic Applications Revenue by Operating Environment, 2004
Figure: Worldwide CRM Analytic Applications Revenue Share by Operating Environment, 2004
Vendor Profiles
Siebel Systems
SAS Institute
SAP AG
WebTrends
Future Outlook
What Will Happen
Essential Guidance
Actions to Consider
Learn More
Related Research
Methodology
Synopsis

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