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Worldwide and U.S. Business Process Outsourcing (BPO) 2005-2009 Forecast: Market Opportunities by Horizontal Business FunctionsProduct Type: Market Research ReportPublished by: IDC Published: August 2005 Product Code: R104-20592 Description
This IDC study presents an update to the five-year forecast for the worldwide market for business process outsourcing (BPO) services. The purpose of this document is to analyze the trends and events influencing opportunities in the BPO market, quantify their effects on the five-year forecast, and identify future growth areas within each BPO functional segment. The document answers the following questions: What are the key buyer and vendor trends within each BPO functional market, and what impact will they have on the market forecasts? What are the key growth areas and opportunities to expect in each BPO functional market for 2005 and beyond? What can vendors do to position effectively to tap these opportunities?"The BPO market continues to gain momentum and present growth opportunities for service providers. Companies' expectations and demands continue to escalate, and companies are also becoming more savvy about their options. In this environment where clients are driving vendor strategies, success in clinching and executing on deals will depend on vendors' ability to meet client demand where it's at, empower clients, and present flexible contracting structures. A long-term play in BPO will hinge on the types of investments vendors make today, and the ability for vendors to build and sustain long-term client relationships," said Romala Ravi, director, BPO Services Research. Table of Contents
Table of ContentsIDC Opinion In This Study Methodology Definitions Business Outsourcing Business Process Outsourcing Services Processing Services Distinction Between BPO and Processing Services Key Versus "Other" Horizontal Business Functions Horizontal Versus Vertical BPO Horizontal (Functional) BPO Vertical (Industry-Oriented) BPO What Has Changed This Year Procurement Customer Service and Sales and Marketing Product Engineering Presentation of Forecasts What Forecasts Are Included? Worldwide Forecasts U.S. Forecast Executive Summary Summary of 2004?2005 Key Trends Key Buyer Trends Key Vendor Trends Forecast and Assumptions Worldwide BPO Forecast Drivers Inhibitors Worldwide BPO Forecast by Region Worldwide BPO Forecast by Business Function Human Resources 2004?2005 Key Trends Buyer Trends Vendor Trends Worldwide and U.S. HR BPO Forecast What to Expect for HR BPO in 2005 Procurement 2004?2005 Key Trends Buyer Trends Vendor Trends Worldwide and U.S. Procurement BPO Forecast What to Expect for Procurement BPO in 2005 Finance and Accounting 2004?2005 Key Trends Buyer Trends Vendor Trends Worldwide and U.S. F&A BPO Forecast What to Expect for F&A BPO in 2005 Customer Service 2004?2005 Key Trends Buyer Trends Vendor Trends Worldwide and U.S. Customer Service BPO Forecast What to Expect for Customer Service BPO in 2005 Logistics 2004?2005 Key Trends Worldwide and U.S. Logistics BPO Forecast What to Expect for Logistics BPO in 2005 Sales and Marketing 2004?2005 Key Trends Worldwide and U.S. Sales and Marketing BPO Forecast What to Expect for Sales and Marketing BPO in 2005 Product Engineering 2004?2005 Key Trends Worldwide and U.S. Product Engineering BPO Forecast What to Expect for Product Engineering BPO in 2005 Training 2004?2005 Key Trends Worldwide and U.S. Training BPO Forecast What to Expect for Training BPO in 2005 Situation Overview 2004/2005 Key Market Trends Table: Worldwide BPO Market 2003 Trend Recap and 2004/2005 Evolution Table: Worldwide BPO Market Key Market Trends in 2004/2005 and Implications for Service Providers Buyer Trends Three "Anchor" Goals for BPO Adoption with Multiple Offshoots BPO for Competitive Differentiation and Leadership, Not Just for "Salvage" BPO at the Forefront of C-Level Thinking A More In-Depth Due Diligence Process More Comprehensive Deals Signed Building Partnerships with BPO Providers New Deal Clinchers Emerge, While the List of "Must-Haves" Becomes Longer More Companies Willing to Talk About Their Experiences Vendor Trends M&A and Partnerships Continuing to Progress, But Landscape Remaining Fragmented and Heterogeneous IT Service Providers Experiencing Significant Growth, But Function-Specific Players Still Holding Strong Incumbency Not a Guarantee to New Engagements IT Service Providers Working Hard to Develop BPO Capabilities for Key Horizontal Markets Laying the Groundwork for Multiclient Platforms Client Demand Directing Vendor Strategies Vendors Making Linkages Across Processes and Pushing Forward Integrated Offerings Future Outlook Forecast and Assumptions Worldwide BPO Services Forecast by Region Table: Worldwide BPO Spending by Region, 2004-2009 (US$M) Table: Key Forecast Assumptions for the Worldwide and U.S. BPO Services Market, 2005-2009 The Americas Europe, the Middle East, and Africa (EMEA) Asia/Pacific Worldwide and U.S. BPO Services Forecast by Business Function Table: Worldwide BPO Spending by Business Function, 2004-2009 (US$M) Table: U.S. BPO Spending by Business Function, 2004-2009 (US$M) Figure: Worldwide BPO Market by Business Function: Relative Sizes and CAGRs Market Analysis by Business Function Key Horizontal Business Functions: Human Resources Definition Key Market Trends for HR BPO in 2005 Key Buyer Trends Key Vendor Trends U.S. HR BPO Forecast Figure: U.S. Human Resources BPO Spending and Growth, 2003?2009 What to Expect for HR BPO in 2005 Key Takeaways for Vendors Key Horizontal Business Functions: Procurement Definition Key Market Trends for Procurement BPO in 2004 Key Buyer Trends Key Vendor Trends U.S. Procurement BPO Forecast Figure: U.S. Procurement BPO Spending and Growth, 2003?2009 What to Expect for Procurement BPO in 2005 Key Takeaways for Vendors Key Horizontal Business Functions: Finance and Accounting Definition Key Market Trends for F&A BPO in 2004 Key Buyer Trends Key Vendor Trends U.S. F&A BPO Forecast Figure: U.S. Finance and Accounting BPO Spending and Growth, 2003?2009 What to Expect for F&A BPO in 2005 Key Takeaways for Vendors Key Horizontal Business Functions: Customer Service Definition Key Market Trends for Customer Service BPO in 2004 Key Buyer Trends Key Vendor Trends U.S. Customer Service BPO Forecast Figure: U.S. Customer Care BPO Spending and Growth, 2003?2009 What to Expect for Customer Service BPO in 2005 Key Takeaways for Vendors Other Horizontal Business Functions: Logistics Definition Summary of 2004/2005 Market Trends 2005 Outlook U.S. Logistics BPO Forecast Figure: U.S. Logistics BPO Spending and Growth, 2003?2009 What to Expect for This Market Other Horizontal Business Functions: Sales and Marketing Definition Summary of 2004 Market Trends 2005 Outlook U.S. Sales and Marketing BPO Forecast Figure: U.S. Sales and Marketing BPO Spending and Growth, 2003?2009 What to Expect for This Market Other Horizontal Business Functions: Product Engineering Definition Summary of 2004/2005 Market Trends 2005 Outlook U.S. Product Engineering BPO Forecast What to Expect for This Market Figure: U.S. Product Engineering BPO Spending and Growth, 2003?2009 Other Horizontal Business Functions: Training Definition Summary of 2004 Market Trends 2005 Outlook U.S. Training BPO Forecast Figure: U.S. Training BPO Spending, 2003?2009 What to Expect for This Market Table: Market Drivers, Customer Values, and Decision Makers for Training BPO Conclusion Essential Guidance Learn More Related Research Synopsis |
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