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Canadian IS and Network/Desktop Outsourcing Competitive Analysis, 2005Product Type: Market Research ReportPublished by: IDC Published: August 2005 Product Code: R104-20639 Description
"Vertical expertise is crucial for a full service IS outsourcing provider," says Leslie Rosenblood, senior analyst, outsourcing services. "As most these vendors have created industry specific solutions, it is no longer a significant source of competitive advantage. IT service organizations must prepare to differentiate themselves after the point when industry knowledge becomes a minimum customer requirement." Table of Contents
Table of ContentsIDC Opinion In This Study Situation Overview Assess Current Situation Figure: Importance of Industry Knowledge when Selecting an IT Outsourcing Vendor Figure: Extent of Vertical Specialization Embedded in Organizational Structure of Leading Canadian Services Firms Revenue Review Table: Top IS Outsourcing Service Providers in Canada, 2004 Table: Top NDOS Service Providers in Canada, 2004 IBM CGI EDS HP CSC Bell Accenture TELUS Capgemini AT&T Global Services Canada Allstream Future Outlook VoIP: A Disruptive Force in IT Outsourcing Value Will Migrate Beyond Vertical Specialization in IT Outsourcing Figure: Future Go-To-Market Models Essential Guidance Prepare for Post-Vertical Differentiation Telecom Firms: Focus on Managed Network Services Full Service Firms: Scale Operations for Smaller ISO Deals Voice over IP: An Opportunity for Outsourcing Providers Learn More Related Research Definitions IDC's View of Outsourcing Services Methodology Synopsis |
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