Forecast and Analysis of the Western European Finance and Accounting Business

Forecast and Analysis of the Western European Finance and Accounting Business Process Outsourcing Market, 2003-2008

Product Type: Market Research Report
Published by: IDC
Published: March 2004
Product Code: R104-22780

Description

"F&A BPO has moved on from the 'hump and dump' days of BP's landmark contracts in 1991 with the then Andersen Consulting and PricewaterhouseCoopers. Simply transferring the management of legacy systems and processes to an outsourcer will no longer cut it with the customer," said IDC analyst, Mike Friend. This IDC study provides a market forecast and analysis of the European F&A BPO market for the period 2003?2008. Included in the study is an analysis of key market drivers and inhibitors as well as recommendations and actions for F&A BPO providers going forward. The study also includes analysis of the following: y Critical success factors for service providers in the European F&A BPO market y The role of alliances/partners in the growth of the F&A BPO market y Service delivery models and the impact of nearshore/offshore capabilities in the value proposition y Impact of Sarbanes-Oxley, IAS 2005 and Basel II etc on the finance function and the role of the CFO y The role of technology and ERPs in the provision of corporate financial data With the competitive landscape in finance and accounting BPO changing rapidly, this study also provides an analysis of the leading F&A BPO providers in the European market.

Table of Contents

Table of Contents

IDC Opinion

In This Study

Study Objectives

Methodology

Primary Research Methods

Supply-Side Data

Secondary Data Sources

Market Sizing Methodology

Definitions

Business Process Outsourcing

Finance And Accounting BPO

Executive Summary

Situation Overview

Introduction

Figure: BPO on the CEO Agenda

Finance and Accounting Services Market Overview

Economic trends

Customer trends

Figure: Current Use of BPO in Europe

Figure: Outsourcing Achievements by Country

Figure: Outsourcing Satisfaction

Figure: Additional Outsourcing Planned

Key Drivers and Inhibitors

Figure: Attitude of Non-Outsourcers Toward Outsourcing by Country

Figure: Acceptance of Outsourcing in Italy

Reporting Impact of Sarbanes-Oxley Act

Reporting Impact of International Accounting Standards (IAS 2005)

Competitive Trends

Future Outlook

Forecast and Assumptions

Table: Key Forecast Assumptions for European F&A BPO Spending, 2003-2008

Table: European F&A BPO Forecast, 2003-2008 ($M)

Figure: European F&A BPO Forecast, 2003?2007 ($M)

Table: F&A BPO Spending by Country in Western Europe, 2003-2008 ($M)

Figure: F&A BPO Spending by Country in Western Europe, 2002?2008 ($M)

Accounts Payable

Accounts Receivable

Competitive Analysis of Key F&A Service Providers

Introduction

The Changing F&A BPO Services Landscape

Figure: Competitive Heritage of F&A Service Providers

Figure: Offshore Positioning Strategies of F&A Outsourcing Service Providers

Figure: Moving Up the Value Chain into High-End F&A BPO Services

Table: Comparison of Selected F&A BPO Providers

Selected European F&A BPO Contracts, 2000?2003

Table: Selected European F&A BPO Contracts, 2000-2003

Analysis of Breadth of Offerings of Leading F&A Service Providers

Table: Key Characteristics of Major Types of F&A Service Provider

Table: At a Glance Comparison of Selected Tier 1 F&A Service Providers

Table: At a Glance comparison of selected Tier 2 F&A Service providers

Competitive Positioning of Service Providers in Europe

Figure: Positioning of Key F&A Service Providers in IDC's Capability Versus Perception Competitive Landscape

Figure: Positioning of Key F&A Service Providers ? Capability Versus Perception

Figure: IDC European F&A BPO Leadership Grid

Figure: Positioning of F&A Service Provider Capabilities Using IDC 7 Point Scale

Analysis of Customer Lock-in Strategies

Figure: Delivering Measurable Benefits to the Customer

Conclusions and Recommendations

Essential Guidance

Actions To Consider

Appendix A:

Selected Profiles of Key F&A service Providers

Accenture

Company Overview

Table: Accenture at a Glance

Overview of F&A BPO Service Offerings

Table: Accenture: Profile of F&A BPO Offerings

Key Markets

Key Clients

Partnerships and Alliances

Table: Accenture: Partnerships and Alliances

Go-to-Market Strategy and Services Differentiation

IDC Analysis

Figure: IDC 7-Point Analysis of Accenture

ACS

Company Overview

Table: ACS at a Glance

Overview of F&A BPO Service Offerings

Table: ACS: Profile of F&A BPO Offerings

Key Markets

Key Clients

Partnerships and Alliances

Table: ACS: Partnerships and Alliances

Go-to-Market Strategy and Services Differentiation

IDC Analysis

Figure: IDC 7-Point Analysis of ACS

BearingPoint (Formerly KPMG Consulting)

Company Overview

Table: BearingPoint at a Glance

Overview of F&A BPO Service Offerings

Table: BearingPoint: Profile of F&A BPO Offering

Key Markets

Key Clients

Partnerships and Alliances

Table: BearingPoint: Partnerships and Alliances

Go-to-Market Strategy and Services Differentiation

Enterprise Solutions

Managed Services

Integration Services

Infrastructure Solutions

Other Solutions

IDC Analysis

Figure: IDC 7-Point Analysis of BearingPoint

Bottomline Technologies

Company Overview

Table: Bottomline Technologies at a Glance

Overview of F&A BPO Service Offerings

Table: Bottomline: Profile of F&A BPO Offerings

Key Markets

Key Clients

Partnerships and Alliances

Table: Bottomline: Partnerships and Alliances

Go-to-Market Strategy and Services Differentiation

IDC Analysis

Figure: IDC 7-Point Analysis of Bottomline

The Capita Group

Company Overview

Table: Capita at a Glance

Overview of F&A BPO Service Offerings

Table: Capita: Profile of F&A BPO Offerings

Key Markets

Key Clients

Partnerships and Alliances

Table: Capita: Partnerships and Alliances

Go-to-Market Strategy and Services Differentiation

IDC Analysis

Figure: IDC 7-Point Analysis Of Capita

CGE&Y

Company Overview

Table: CGE&Y at a Glance

Overview of F&A BPO Service Offerings

Table: CGE&Y: Profile of F&A BPO Offerings

Key Markets

Key Clients

Partnerships and Alliances

Table: CGE&Y: Partnerships and Alliances

Go-to-Market Strategy and Services Differentiation

IDC Analysis

Figure: IDC 7-Point Analysis of CGE&Y

Deloitte Consulting

Company Overview

Table: Deloitte Consulting at a Glance

Overview of F&A BPO Service Offerings

Table: Deloitte Consulting: Profile of F&A BPO Offerings

Key Markets

Key Clients

Partnerships and Alliances

Table: Deloitte Consulting: Partnerships and Alliances

Go-to-Market Strategy and Services Differentiation

IDC Analysis

Figure: IDC 7-Point Analysis of Deloitte

EDS

Company Overview

Table: EDS at a Glance

Overview of F&A BPO Service Offerings

Table: EDS: Profile of F&A BPO Offerings

Key Markets

Key Clients

Partnerships and Alliances

Table: EDS: Partnerships and Alliances

Go-to-Market Strategy and Services Differentiation

IDC Analysis

Figure: IDC 7-POINT Analysis of EDS

Exult

Company Overview

Table: Exult at a Glance

Overview of F&A BPO Service Offerings

Table: Exult: Profile of F&A BPO Offerings

Key Markets

Key Clients

Partnerships and Alliances

Table: Exult: Partnerships and Alliances

Go-to-Market Strategy and Services Differentiation

IDC Analysis

Figure: IDC 7-Point Analysis of Exult

Gesco

Company Overview

Table: Gesco at a Glance

Overview of F&A BPO Service Offerings

Table: Gesco: Profile of F&A BPO Offerings

Key Markets

Key Clients

Partnerships and Alliances

Table: Gesco: Partnerships and Alliances

Go-to-Market Strategy and Services Differentiation

IDC Analysis

Figure: IDC 7-Point Analysis of Gesco

IBM BCS

Company Overview

Table: IBM at a Glance

Overview of F&A BPO Service Offerings

Table: IBM: Profile of F&A BPO Offerings

Key Markets

Key Clients

Partnerships and Alliances

Table: IBM: Partnerships and Alliances

Go-to-Market Strategy and Services Differentiation

IDC Analysis

Figure: IDC 7-Point Analysis of IBM

Oracle

Company Overview

Table: Oracle at a Glance

Overview of F&A Service Offerings

Table: Oracle: Profile of F&A BPO Offerings

Key Markets

Key Clients

Partnerships and Alliances

Table: Oracle: Partnerships and Alliances

Go-to-Market Strategy and Services Differentiation

IDC Analysis

Figure: IDC 7-Point Analysis of Oracle

Xansa

Company Overview

Table: Xansa at a Glance

Overview of F&A Service Offerings

Table: Xansa: Profile of F&A BPO Offerings

Key Markets

Key Clients

BT, O2, Thames Water (RWE)

Partnerships and Alliances

Table: Xansa: Partnerships and Alliances

Go-to-Market Strategy and Services Differentiation

IDC Analysis

Figure: IDC 7-Point Analysis of Xansa

Ones to Watch

Ones to Watch: Atos KPMG

Figure: IDC 7-Point Analysis of Atos

Ones to Watch: CSC

Figure: IDC 7-Point Analysis of CSC

Ones to Watch: SourceNet

Figure: IDC 7-Point Analysis of SourceNet

Ones to Watch: T-Systems

Figure: IDC 7-Point Analysis of T-systems

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