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Transforming to What? Applying IDC's Maturity Models to OutsourcingProduct Type: Market Research ReportPublished by: IDC Published: January 2004 Product Code: R104-22831 Description This IDC Study examines the emerging trend of business transformation
outsourcing (BTO). It describes the BTO model and assesses its relevance to the
market. In addition, This IDC Study compares several BTO offerings from several
service providers who are early entrants into this area and are shaping the
evolution of the trend. The reader will learn IDC's view of the trend and its
belief that customers and providers entering into BTO arrangements need to
create a plan or roadmap to chart the transformation journey. This IDC Study
also introduces a conceptual model that the reader can use as a tool to create
a transformation roadmap.
"Following the notion 'if you come to a cross in the road ? take it', is not
sage advice when embarking on a business transformation path with your
outsourcing partner. Both parties should have a clear understanding of the
destination (i.e. desired state) they wish to arrive at and what the roles and
responsibilities of each party to get there. IDC strongly recommends that any
BTO arrangement be governed by a roadmap that charts the course of the
transformation initiative. The roadmap needs to encompass the strategic intent
of the initiative while outlining the tactical details that can scuttle success
in these endeavors." Jason Bremner, director, Outsourcing Services.
Table of Contents Table of Contents IDC Opinion In This Study Situation Overview Current Industry Dynamics Strategic Reasons Future Outlook Industry Impact Vendor Profiles Accenture Cap Gemini Ernst & Young IBM Global Services Essential Guidance The IDC Maturity Model Figure: IDC Maturity Model Design Table: Disaster Recovery and Continuity Value Statements Translating the IDC Maturity Model into a Transformational Outsourcing Roadmap Figure: Systems Infrastructure Learn More Related Research Synopsis |
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