Western European CRM Market Vertical Competitive Analysis, 2002: Industry Report

Western European CRM Market Vertical Competitive Analysis, 2002

Product Type: Market Research Report
Published by: IDC
Published: March 2004
Product Code: R104-23409

Description

This IDC study segments the Western European CRM applications market by vertical industries at the Western European level and for five major countries: France, Germany, Italy, Spain, and the U.K. The study shows Siebel Systems leading a number of vertical industries, SAP leading others, and the two vendors tying for first place in two verticals. "SAP has successfully sold its CRM product in industries, where it is relatively strong, such as manufacturing and utilities. Siebel maintains strong leadership in those industries for which it has developed very industry-specific offerings such as in finance and communications," said Bo Lykkegaard, senior research analyst in IDC's European Software Group.

Table of Contents

Table of Contents

IDC Opinion

In This Study

Methodology

Market Definitions

Packaged Software Revenue

Customer Relationship Management Applications

Vertical Markets

Situation Overview

Introduction

Figure: Western European CRM Revenues by Country, 2002

Table: Western European CRM Revenues by Country, 2002

Table: Western European CRM Revenues by Industry, 2002

Competitive Situation

Table: CRM Software Vendor Ranking in Western Europe, 2002

Top 20 Vendor Profiles

Siebel

SAP

Oracle

Amdocs

PeopleSoft

Chordiant

SAS Institute

Microsoft Business Solutions

Front Range

Intershop

SuperOffice

BroadVision

SPSS

Exact

Business Objects

Sage

Art Technology Group

Epiphany

Saratoga

AIT

Market Group Overview

Figure: Four Categories of CRM Application Vendors

Vendor Ranking by Vertical

Table: Western Europe CRM Vendor Shares in Discrete Manufacturing, 2002

Table: Western Europe CRM Vendor Shares in Process Manufacturing, 2002

Table: Western Europe CRM Vendor Shares in Transport, 2002

Table: Western Europe CRM Vendor Shares in Communications, 2002

Table: Western Europe CRM Vendor Shares in Utilities, 2002

Table: Western Europe CRM Vendor Shares in Retail/Wholesale, 2002

Table: Western Europe CRM Vendor Shares in Finance, 2002

Table: Western Europe CRM Vendor Shares in Business Services, 2002

Table: Western Europe CRM Vendor Shares in Government, 2002

Table: Western Europe CRM Vendor Shares in Health and Education, 2002

Country-Level Competitive Views

France

Table: France, CRM Vendor Shares, 2002

Table: France, CRM Vendor Shares, Discrete Manufacturing, 2002

Table: France, CRM Vendor Shares, Communications, 2002

Table: France, CRM Vendor Shares, Utilities, 2002

Table: France, CRM Vendor Shares, Finance, 2002

Table: France, CRM Vendor Shares, Government, 2002

Germany

Table: Germany, CRM Vendor Shares, 2002

Table: Germany, CRM Vendor Shares, Discrete Manufacturing, 2002

Table: Germany, CRM Vendor Shares, Communications, 2002

Table: Germany, CRM Vendor Shares, Utilities, 2002

Table: Germany, CRM Vendor Shares, Finance, 2002

Table: Germany, CRM Vendor Shares, Government, 2002

Italy

Table: Italy, CRM Vendor Shares, 2002

Table: Italy, CRM Vendor Shares, Discrete Manufacturing, 2002

Table: Italy, CRM Vendor Shares, Communications, 2002

Table: Italy, CRM Vendor Shares, Utilities, 2002

Table: Italy, CRM Vendor Shares, Finance, 2002

Table: Italy, CRM Vendor Shares, Government, 2002

Spain

Table: Spain, CRM Vendor Shares, 2002

Table: Spain, CRM Vendor Shares, Discrete Manufacturing, 2002

Table: Spain, CRM Vendor Shares, Communications, 2002

Table: Spain, CRM Vendor Shares, Utilities, 2002

Table: Spain, CRM Vendor Shares, Finance, 2002

Table: Spain, CRM Vendor Shares, Government, 2002

United Kingdom

Table: U.K., CRM Vendor Shares, 2002

Table: U.K., CRM Vendor Shares, Discrete Manufacturing, 2002

Table: U.K., CRM Vendor Shares, Communications, 2002

Table: U.K., CRM Vendor Shares, Utilities, 2002

Table: U.K., CRM Vendor Shares, Finance, 2002

Table: U.K., CRM Vendor Shares, Government, 2002

Future Outlook

Essential Guidance

Learn More

Related Research

Vertical Market Definitions

Table: European Vertical Market Coverage According to NACE rev. 1 Group-Level Classification

Synopsis

Ordering and More Information

Price and Delivery Options

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