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Western European Vertical Market CRM Applications Market Forecast, 2003-2007Product Type: Market Research ReportPublished by: IDC Published: March 2004 Product Code: R104-23411 Description This IDC study provides an analysis of Western European vertical markets' CRM
applications with the aim to provide a map of growth opportunities of all major
Western European industry sectors.
Focus is on spending in CRM applications between 2002 and 2007 for total
Western Europe as well as the top 5 Western European countries: France,
Germany, Italy, Spain, and the U.K.
Vertical markets covered include discrete manufacturing; process manufacturing;
transport; communications; utilities; retail/wholesale; finance; government;
healthcare and education; business services; and other.
"While CRM applications' growth will be stronger in such sectors as government,
utilities, and healthcare and education, in traditionally CRM-oriented sectors
(financial services, communications), the largest revenue opportunity for
vendors will be within the analytic space," said Giuliana Folco, program
director, European Vertical Markets.Table of Contents Table of Contents IDC Opinion In This Study Methodology Definitions CRM Software Revenue Vertical Markets Table: European Vertical Market Coverage According to NACE Rev.1.: Group-Level Classification Executive Summary Situation Overview Figure: Western European CRM Applications License and Maintenance Revenues by Vertical Market, 2002 Table: Western Europe CRM Applications License and Maintenance Revenues by Vertical Market and Country, 2002 ($M) Table: Western Europe CRM Applications License and Maintenance Revenues by Vertical Market, 2002-2003 ($M) Figure: France CRM Applications License and Maintenance Revenue by Vertical Market, 2002?2003 ($M) Figure: Germany CRM Applications License and Maintenance Revenue by Vertical Market, 2002?2003 ($M) Figure: Italy CRM Applications License and Maintenance Revenue by Vertical Market, 2002?2003 ($M) Figure: Spain CRM Applications License and Maintenance Revenue by Vertical Market, 2002?2003 ($M) Figure: U.K. CRM Applications License and Maintenance Revenue by Vertical Market, 2002?2003 ($M) Manufacturing Transport Communications Utilities Retail/Wholesale Financial Services Business Services Government Healthcare Education Future Outlook Forecast and Assumptions Table: Western Europe CRM Applications License and Maintenance Revenues by Vertical Market, 2002 Versus 2007 ($M) Table: Western Europe CRM Applications License and Maintenance Revenues by Vertical Market, 2003-2007 ($M) Table: Key Forecast Assumptions for Western European Vertical Market CRM Spending, 2004-2007 Table: Germany CRM Applications License and Maintenance Revenues by Vertical Market, 2003-2007 ($M) Table: U.K.CRM Applications License and Maintenance Revenues by Vertical Market, 2003-2007 ($M) Table: France CRM Applications License and Maintenance Revenues by Vertical Market, 2003-2007 ($M) Table: Italy CRM Applications License and Maintenance Revenues by Vertical Market, 2003-2007 ($M) Table: Spain CRM Applications License and Maintenance Revenues by Vertical Market, 2003-2007 ($M) Manufacturing Transport Communications Utilities Retail/Wholesale Financial Services Business Services Government Healthcare Education Essential Guidance Learn More Related Research Synopsis |
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