Services Spending Intentions: Factors Influencing Executive Decisions for BPO

Services Spending Intentions: Factors Influencing Executive Decisions for BPO Adoption

Product Type: Market Research Report
Published by: IDC
Published: January 2005
Product Code: R104-23562

Description

This IDC study presents survey data on services spending intentions of senior executives at leading United States?headquartered organizations and analyzes what these results mean for business process outsourcing (BPO) adoption by these companies. The data is from IDC's 3Q04 Services Spending/Leading Indicators Survey. The results provide readers with a snapshot of attitudes and issues that will influence BPO spending for large United States?based organizations.

"Senior business executives from large U.S. enterprises are considering duplicative and inefficient resources as their highest-priority business problem," said Romala Ravi, manager for IDC's BPO Services research. "As such, BPO is being viewed by them as an increasingly viable and compelling mechanism to address this challenge."

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Demographics
Company Size
Vertical Industry
Business Title
Figure: Respondents by Vertical Industry
Figure: Respondents by Business Title
Exclusions
Situation Overview
Survey Results
Business Challenges and Actions Taken to Resolve Them
Highest-Priority Business Problem
Figure: Highest-Priority Business Problem
Figure: Highest-Priority Business Problem by Business Title
Implications for BPO Spending
Ranking of Priorities
Figure: Ranking of Priorities
Implications for BPO Spending
Actions Taken to Address Highest-Priority Business Problem
Implications for BPO Spending
Figure: Top 10 Actions Being Taken to Address Highest-Priority Business Problem
Use of External Service Providers
Figure: Types of Assistance Being Obtained/Desired from External Service Providers
Table: Types of Assistance Being Obtained/Desired from External Service Providers by Business Title
Implications for BPO Spending
BPO Spending Intentions
Figure: Expected Change in BPO Spending
Figure: Expected Change in BPO Spending by Business Title
Implications for BPO Spending
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis

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