Offshore Sourcing and Utility Services in North America: Implications for Canadian IT Service Providers

This IDC Study presents IDC's view how many Canadian IT product and service providers should consider responding to the emergence of utility service and global delivery models, two trends that are reshaping the United States IT industry today. The study includes an analysis of the compatibility between utility computing and offshore sourcing and it looks at how several Canadian firms are responding to the trends. "For many Canadian IT firms, the U.S. market historically has been a critical source of revenue and success. It was used as a de facto benchmark for corporate health," says Jason Bremner, director, outsourcing services research. "Canadian firms should consider offering utility services to North American clients, provisioned from Canadian locations, as an approach to continued success. If they don't, the market may pass them by and shift spending to utility services provided from other locales."