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Overview of End-User Demand for Business Process Outsourcing in the Asia/Pacific (Excluding Japan) RegionProduct Type: Market Research ReportPublished by: IDC Published: November 2005 Product Code: R104-23809 Description
This IDC study presents a comprehensive overview of the BPO marketplace from an end user's perspective. Countries such as India have for years been exporting BPO services to the world; but the adoption of BPO in the Asia/Pacific (excluding Japan) region is still at its infancy in many countries. Given this scenario, APEJ is seen as a complex and diverse region where the end-user BPO market characteristics vary considerably across countries - from developed economies such as Australia to developing economies such as China. This report is of value to both end users and service providers in answering the following questions: What is the end-user demand for BPO services for the APEJ region? Which areas within horizontal functions are being outsourced? How does the end-user BPO landscape today differ from that of just a few years ago? What has changed and why?"BPO in finance and accounting, HR, and customer care are amongst the most commonly outsourced functions in APEJ today. End-user companies are also starting to realize the importance of having a proper governance structure in place before embarking on BPO engagements," says Conrad Chang, senior analyst, BPO Services, IDC Asia/Pacific. Table of Contents
Table of ContentsIDC Opinion In This Study Methodology Situation Overview Characteristics of BPO Just A Few Years Ago The Changing Nature of BPO Today Overview of End-User BPO Demand in the APEJ Region Figure: Asia/Pacific (Excluding Japan) BPO Market Forecast by Horizontal, 2004-2009 Key Insights into the BPO Market Size Figure: Forecast for Percentage of Total Finance & Accounting Spend for 2005 Key Insights into Finance and Accounting Spend Figure: Forecast for Percentage of Total Human Resources and Training Spend in 2005 Key Insights into Human Resources and Training Spend Figure: Forecast for Percentage of Supply Chain Spend in 2005 Key Insights into Supply Chain Planning Spend Figure: Forecast for Percentage of Processing Services Spend in 2005 Key Insights into Processing Services Spend Future Outlook Forecast and Assumptions Asia/Pacific (Excluding Japan) Key Forecast Assumptions for Business Process Outsourcing and Macroeconomic Outlook Table: Key Forecast Assumptions for the Asia/Pacific (Excluding Japan) BPO Services Market, 2005-2009 Table: Key Forecast Assumptions for Asia/Pacific (Excluding Japan) Macroeconomic Outlook, 2005 Essential Guidance Learn More Related Research Definitions Business Process Outsourcing Services Processing Services Distinction Between Business Process Outsourcing and Processing Services Synopsis |
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