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Behind the Hype: Offshore OutsourcingProduct Type: Market Research ReportPublished by: IDC Published: September 2005 Product Code: R104-23948 Description
This IDC study researches the sentiments of Australian organisations towards offshore outsourcing and their intentions to procure services from offshore countries like India and the People's Republic of China (PRC) based on the results of a survey conducted across 200 organisations in Australia. The study also presents the expectations of these organisations in terms of cost savings and their preferences for countries and service providers. "The concept of offshore outsourcing or global sourcing is gaining traction in the Australian market which is evident from the fact that the 200 organisations chosen from the BRW 1,000 list are planning to procure some services from offshore locations within the next 36 months. Legacy application maintenance is an area where the most opportunities are arising, due to shortage of skills and high cost of resources. The interest in offshore is also expanding from traditional IT services such as application development and maintenance to areas traditionally limited to being delivered locally. These services range from application and infrastructure management to IT consulting," says Aprajita Sharma, senior analyst for Outsourcing and BPO Research, IDC Australia. Table of Contents
Table of ContentsIDC Opinion In This Study Methodology Offshore-Nearshore Model Definitions Offshore: Sourcing Versus Outsourcing Offshore Versus Nearshore Business Models Figure: Sourcing Options Situation Overview Introduction Survey Findings Demographics of Respondents Figure: Companies Headquartered in Australia Figure: Australia Companies Knowledge of Offshore Outsourcing Figure: Respondents' Role in Offshoring Decision Figure: Respondents by Verticals Offshore Outsourcing Market Dynamics Respondents Leveraging Services from Offshore Locations Figure: Leveraging Offshore/Nearshore Services for IT and Business Applications Time Frames for Leveraging Offshore Services Figure: Time Frame for Leveraging Offshore/Nearshore Services Expectations of Cost Savings Figure: Expected Cost Savings from Purchase of Offshore Services Types of Offshore Delivery Model Figure: Types of Offshore/Nearshore Model That Companies Leverage Preference for Countries Figure: Countries That Are Leveraging/Would Leverage Offshore IT Services Criteria for Country Preference Figure: Criteria That Influence Decision-Making Process Expectations of Gains from Offshore Outsourcing Contracts Figure: Expected Gains from Offshore/Nearshore Engagement Top-of-Mind Awareness of Offshore Service Providers Figure: Top-of-Mind Awareness of Offshore/Nearshore Service Providers Future Outlook Essential Guidance Actions to Consider Initial Due-Diligence Setting Performance Goals Identification of Resources Project Qualification and Assessment Defining Scope Pricing Models and Financial Risk For Business Function Outsourcing (Nonproject Driven) For Application Development or Other Project-Driven Outsourcing Additional Recommendations for Offshore Service Providers Learn More Related Research Synopsis |
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