U.S. BPO Services for Key Horizontal Functions 2005-2009 Forecast by Vertical

U.S. BPO Services for Key Horizontal Functions 2005-2009 Forecast by Vertical Market

Product Type: Market Research Report
Published by: IDC
Published: September 2005
Product Code: R104-24001

Description

This IDC study examines the U.S. business process outsourcing (BPO) services for the key horizontal functions market, with a focus on identifying vertical market opportunities. The U.S. BPO services functions analyzed in this study will experience strong growth during the forecast period, with select industries exceeding the market average. This will force vendors to understand the market dynamic when preparing growth strategies. In this study, IDC analyzes each of 16 vertical markets, providing market size and growth over the five-year forecast period, a discussion of current trends, and an indication of which trends will drive support and training services adoption in the future.

"Select industries will demonstrate much greater spending than others on BPO services during the forecast period," said Jason Spaulding, research analyst in the Vertical Market Group at IDC. "To capture market share and ensure alignment with industry-specific needs, vendors must understand industry spending priorities and pain points. This document will help vendors understand these industries."

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
IDC's Vertical Market Model
Survey Methodology
Focus on Key Horizontal Functions
Executive Summary
Situation Overview
Introduction
Industry Overview: The Current State of End-User Spending by Vertical
Table: An Overview by Vertical Market: Factors That Influence Spending
Future Outlook
Key Business Issues and Drivers for Key Horizontal BPO Services by Vertical
Figure: Key Business Process Outsourcing Drivers
Banking
Key Business Issues
IDC Analysis
Insurance
Key Business Issues
IDC Analysis
Other Financial Services
Key Business Issues
IDC Analysis
Resources and Construction
Key Business Issues
IDC Analysis
Process Manufacturing
Key Business Issues
IDC Analysis
Discrete Manufacturing
Key Business Issues
IDC Analysis
Communications and Media
Key Business Issues
IDC Analysis
Transportation/Transportation Services
Key Business Issues
IDC Analysis
Utilities
Key Business Issues
IDC Analysis
Retail and Wholesale
Key Business Issues
IDC Analysis
Professional Services
Key Business Issues
IDC Analysis
Personal and Other Services
Key Business Issues
IDC Analysis
Healthcare
Key Business Issues
IDC Analysis
Education
Key Business Issues
IDC Analysis
Government
Key Business Issues
IDC Analysis
Forecast and Assumptions
Table: U.S. BPO Spending for Key Horizontal Functions by Vertical Market, 2004-2009 ($M)
Table: U.S. BPO Spending Share for Key Horizontal Functions by Vertical Market, 2004 and 2009 (%)
Table: Key Forecast Assumptions for the U.S. BPO Services Market, 2005-2009
Communications and Media
Discrete Manufacturing
Retail
Essential Guidance
Learn More
Related Research
Definitions
Business Outsourcing
Business Process Outsourcing Services
Processing Services
Distinction Between Business Process Outsourcing and Processing Services
Key Horizontal Business Functions
Customer Service
Human Resources
Finance and Accounting
Procurement
Vertical Markets
Table: U.S. SIC Codes for the 16 Vertical Markets Covered by the IDC Vertical Industry Group
Table: Brief Description of Vertical Markets
Synopsis

Ordering and More Information

Price and Delivery Options

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