European WAN Manager Survey 2005: Voice Related Results: Industry Report

European WAN Manager Survey 2005: Voice Related Results

Product Type: Market Research Report
Published by: IDC
Published: October 2005
Product Code: R104-24041

Description

This survey illustrates the diversity among European companies' attitudes to voice communications. "Many companies have very traditional voice strategies, using the public network, incumbent operators, traditional PBXs, and keeping their voice and data networks separate," said Jill Finger Gibson, research director, European Fixed-Voice Services, "while others are moving into a new area of converged communications and looking to newer service providers that offer new services such as hosted voice."

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Sample and Questionnaire
Executive Summary
Platforms for Internal Voice Traffic
Primary Provider of Voice Services
Voice/Data Convergence
Types of PBXs Used
Usage of Hosted IP Voice Services
Responsibility for Purchasing Fixed and Mobile Voice Services
Interview Counts
Table: Sample Sizes, by Country
Table: Sample Sizes, by Sector
Table: Sample Sizes, by Company Size (Number of Employees)
Table: Sample Sizes, by Country and Sector
Table: Sample Sizes, by Country and Size
Table: Sample Sizes, by Sector and Size
Respondent Demographics
Figure: Overall Head Office Location
Table: Head Office Location, by Country
Table: Head Office Location, by Sector
Table: Head Office Location, by Company Size
Figure: Overall Number of Locations in Home Country
Table: Number of Company Sites in Home Country, by Country
Table: Number of Company Sites in Home Country, by Sector
Table: Number of Company Sites in Home Country, by Size
Figure: Overall Number of Locations Elsewhere in Western Europe
Table: Number of Company Sites in Rest of Western Europe, by Country
Table: Number of Company Sites in Rest of Western Europe, by Sector
Table: Number of Company Sites in Rest of Western Europe, by Size
Situation Overview
Introduction
Survey Results
Platforms for Internal Voice Traffic
Figure: Overall Percentage of Internal Voice Traffic by Platform
Table: Method of Transporting Internal Voice Traffic by Country
Table: Method of Transporting Internal Voice Traffic by Sector
Table: Method of Transporting Internal Voice Traffic by Company Size
Primary Provider of Voice Services
Figure: Primary Provider of Voice Services
Table: Primary Provider of Voice Services by Country
Table: Primary Provider of Voice Services by Sector
Table: Primary Provider of Voice Services by Company Size
Voice/Data Convergence
Figure: Overall Extent of Voice/Data Convergence Now and in 12 Months
Table: Extent of Current Voice/Data Convergence, by Country
Table: Extent of Current Voice/Data Convergence, by Sector
Table: Extent of Current Voice/Data Convergence, by Company Size
Table: Extent of Voice/Data Convergence in 12 Months, by Country
Table: Overall Extent of Voice/Data Convergence in 12 Months, by Sector
Table: Overall Extent of Voice/Data Convergence in 12 Months, by Size
Figure: Overall Time Taken to Converge Voice and Data Networks
Table: Time Invested to Converge Data and Voice Networks, by Country
Table: Time Invested to Converge Data and Voice Networks, by Sector
Table: Time Invested to Converge Data and Voice Networks, by Size
Figure: Overall Effect of Voice/Data Convergence on Operating Expenses
Table: Cost Effectiveness of Voice/Data Convergence, by Country
Table: Cost Effectiveness of Voice/Data Convergence, by Sector
Table: Cost Effectiveness of Voice/Data Convergence, by Size
Figure: Overall Means of Achieving Voice/Data Convergence
Table: Means of Achieving Voice/Data Convergence, by Country
Table: Means of Achieving Voice/Data Convergence, by Sector
Table: Means of Achieving Voice/Data Convergence, by Size
Figure: Overall Reason for Outsourcing Some or All of the Convergence Process
Table: Main Reasons for Outsourcing Voice/Data Convergence Process, by Country
Table: Main Reasons for Outsourcing Voice/Data Convergence Process, by Sector
Table: Main Reasons for Outsourcing Voice/Data Convergence Process, by Size
Types of PBXs Used
Figure: Overall Type of PBX in Use
Table: Type of PBX Used, by Country
Table: Type of PBX Used, by Sector
Table: Type of PBX Used, by Company Size
Table: Overall PBX Vendors Used
Table: Type of PBX Used in 12 Months, by Country
Table: Type of PBX Used in 12 Months, by Sector
Table: Type of PBX Used in 12 Months, by Company Size
Usage of Hosted IP Voice Services
Figure: Overall Intentions to Buy Hosted IP Voice Connectivity Services
Table: Use of Hosted IP Voice Connectivity Services, by Country
Table: Use of Hosted IP Voice Connectivity Services, by Sector
Table: Use of Hosted IP Voice Connectivity Services, by Company Size
Figure: Overall Plans to Buy Enhanced Hosted IP Services
Table: Use of Enhanced Hosted IP Voice Services, by Country
Table: Use of Enhanced Hosted IP Voice Services, by Sector
Table: Use of Enhanced Hosted IP Voice Services, by Company Size
Responsibility for Purchasing Fixed and Mobile Voice Services
Figure: Overall Departments Responsible for Buying Fixed and Mobile Voice Services
Table: Responsibility for Purchasing Fixed-Line Voice Services, by Country
Table: Responsibility for Purchasing Fixed-Line Voice Services, by Sector
Table: Responsibility for Purchasing Fixed-Line Voice Services, by Company Size
Table: Responsibility for Purchasing Mobile Voice Services, by Country
Table: Responsibility for Purchasing Mobile Voice Services, by Sector
Table: Responsibility for Purchasing Mobile Voice Services, by Company Size
Comparison With Previous Years' Surveys
Table: IDC WAN Manager Survey Samples, 1999-2005
Figure: Extent of Voice/Data Convergence Now, 2004-2005
Figure: Extent of Voice/Data Convergence in One Year, 2004-2005
Figure: Means of Achieving Voice/Data Convergence, 2004-2005
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis

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