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New Zealand BPO 2005-2009 Forecast and Analysis: An SME PerspectiveProduct Type: Market Research ReportPublished by: IDC Published: December 2005 Product Code: R104-24242 Description
This IDC study provides an overview of the New Zealand BPO market (including business processing services [BPS]), covering both existing market conditions and forecasts for the market. The four-year forecast is accompanied by a set of forecast assumptions outlining the key macroeconomic conditions impacting on the New Zealand market. Additionally, this study provides a glimpse of end-user trends within the BPO market, and an assessment of key trends that will be impacting the BPO market in New Zealand throughout the forecast period. "Despite increased interest in BPO services, this will for the most part be a slow transition for New Zealand organisations. These businesses impacted not only by scalability issues, but also by cultural factors. In order to see a dramatic increase in the number of BPO engagements, vendors will need to concentrate their efforts on building trusting relationships with organisations. This is particularly valid if vendors are considering taking their BPO processing sites off shore," says Jenna Griffin, market analyst, IT Services and Solutions, IDC New Zealand. Table of Contents
Table of ContentsIDC Opinion In This Study Methodology IT Services and Solutions Survey 2005 Survey Population Figure: New Zealand Survey Respondents by Company Size, 2004 Figure: New Zealand Survey Respondents by Vertical Industry, 2004 Secondary Sources of Information Situation Overview Introduction Future Outlook Forecast and Assumptions Table: Key Forecast Assumptions for the New Zealand Business Process Outsourcing Market, 2005-2009 The Business Process Outsourcing Market Forecast Business Process Outsourcing Forecast Table: New Zealand Business Process Outsourcing Market Forecast, 2005-2009 Processing Services Market Forecast Table: New Zealand Processing Services Market Forecast, 2005-2009 A Regional Perspective Table: Asia/Pacific (Excluding Japan) Business Process Outsourcing Forecast, 2005-2009, Abridged Table: Asia/Pacific (Excluding Japan) Processing Services Forecast, 2005-2009, Abridged End-User Intentions for Business Process Outsourcing Figure: Current Use of Business Process Outsourcing Services Figure: Intended Use of Business Process Outsourcing Services BPO Demand by Vertical Industry Figure: Current and Intended Business Process Outsourcing Use by Vertical Industry BPO Demand by Company Size Figure: Current and Intended Business Process Outsourcing Use by Company Size Demand for Business Processes Outsourcing Figure: Demand for Outsourced Business Processes Key Market Trends Business Transformation Outsourcing Human Resources BPO Niche Markets The Appeal of Off-Shore BPO Essential Guidance Actions to Consider Learn More Related Research Definitions Distinction Between BPO and Processing Services Key horizontal business functions Horizontal Versus Vertical Business Process Outsourcing Vertical Business Process Outsourcing Horizontal Business Process Outsourcing Markets Human Resources Procurement Finance and Accounting Customer Care Logistics Engineering/Research and Development Sales/Marketing Facility Operations and Management Services Training Horizontal Processing Services Markets Human Resource Processing Services Procurement Processing Services Finance and Accounting Processing Services Logistics Processing Services Sales and Marketing Processing Services Synopsis |
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