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U.S. HR BPO 2005 Vendor Analysis: The Evolving LandscapeProduct Type: Market Research ReportPublished by: IDC Published: September 2005 Product Code: R104-24327 Description
This IDC study examines the U.S. HR BPO market and competitive landscape. HR BPO is realizing mainstream adoption as buyers seek to realize cost savings while improving their service levels and access to newer technologies. The vendor landscape has shifted over the last 12 to 18 months and there are fewer major players as a result of mergers, acquisitions, and joint ventures. These shifts have primarily been undertaken to position for competitive advantage in the area of HR domain expertise. The barriers for entry are rising despite increasing interest in HR BPO services, so fewer new competitors are entering the market than two years ago. The competencies needed to attract market attention and acquire new business have grown in complexity, and not all service providers possess the needed skills to win. The landscape is stabilizing after some changes made through mergers, acquisitions, and joint ventures. The purpose of this document is to: Provide an analysis of the leading players that are realizing success in the U.S. HR BPO market and present a view on how these players are currently performing. Discuss the dynamics of HR BPO and how it is evolving. Offer insight to service providers on how they might grow their HR BPO businesses by aligning their offerings with market demand."HR BPO is becoming mainstream in terms of adoption. In 2004, 37% of U.S. HR outsourcing spending was on HR BPO services," said Lisa Rowan, program manager for IDC's HR and Talent Management Services. "IDC projects that HR BPO services will continue grow at a CAGR of over 16% through 2009. With rapid growth and recent vendor contraction, the market leaders are beginning to emerge." Table of Contents
Table of ContentsIDC Opinion In This Study Definitions Distinguishing Between Business Process Outsourcing and Processing Services Situation Overview Key Factors for Vendor Success in HR BPO References, References, References Offer More than the Core Domain Expertise Technological Excellence Economies of Scale Competitive Forces in HR BPO HR BPO Contracts Table: Multifunction HR BPO Contracts Announced Since September 2003 Future Outlook U.S. HR BPO Market Opportunity Figure: U.S. HR Management Services Spending by Segment, 2004 and 2009 ($M) Leading Players in HR BPO Traditional (Payroll) Outsourcing Providers Benefits Outsourcing and Consulting Providers IT Outsourcing Consultants Business Services Table: HR BPO Vendor HR Technology Platform Support Strategies IDC's HR BPO Leadership Grid Figure: IDC Leadership Grid: U.S. HR BPO Market Analysis of Vendor Positioning Table: HR BPO Vendor Market Coverage by Employer Size Vendor Profiles ACS Table: ACS at a Glance, 2005 ADP Table: ADP at a Glance, 2005 Accenture Table: Accenture at a Glance, 2005 Aon Table: Aon at a Glance, 2005 Ceridian Table: Ceridian at a Glance, 2005 Convergys Table: Convergys at a Glance, 2005 ExcellerateHRO Table: ExcellerateHRO (EDS/Towers Perrin) at a Glance, 2005 Fidelity Employer Services Table: Fidelity Employer Services Company at a Glance, 2005 Hewitt Table: Hewitt at a Glance, 2005 IBM Table: IBM at a Glance, 2005 Mercer Table: Mercer HR Services at a Glance, 2005 Essential Guidance Actions to Consider Learn More Related Research Synopsis |
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