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It's the Relationship: Managing IT's Internal Customers for Greater Business ValueProduct Type: Market Research ReportPublished by: IDC Published: December 2005 Product Code: R104-24361 Description
This IDC study discusses the importance of strong relations between IT and business groups in the organization the IT-customer interface ? to derive the most value from IT resources and advance the company's objectives. It also explores some channels and techniques for developing and cultivating the IT-customer interface ? using examples from current organization practices ? and the benefits of successfully doing so. The study concludes with a list of actionable suggestions for all parts of the organization to pursue better IT-business relationships. "As organizations come to realize that the best use of their resources puts IT capabilities and business user ingenuity closer together, the effort to promote IT-business relationships and cross-fertilization will not seem daunting at all; in fact, it will feel like a race." ? Margaret Tanaszi, IDC global manager, IT Value Metrics and Measurement Table of Contents
Table of ContentsIDC Opinion In This Study Situation Overview Introduction IT in Business Planning Justifying Value from IT Responsible IT Customer Decisions A Common Thread Why Are We Talking? Fit to Purpose Deploy to Advantage Who Should Participate with What Obligations? IT Organization Business Groups Senior Leadership Managing What? Managing Demand and Services New Front-Office Positions Account Managers Service Offering Manager Special Groups/Organizational Arrangements Business Relationship Group Business Information Officers Here Come the Hybrids Benefits of Dedicated IT Customer Relationship Management IT Customer Relations Why Bother? Getting the Word Out Promote Exchanges Within IT and with Other Groups Get Together Get a Communications Professional on Board Celebrate Successes Get Professional Support Blow Your Horn Report Performance and Project Progress Performance Projects Getting the Word In Input and Feedback Suggestions and Ideas Educational Information Blurring IT and Business Benefits of Ongoing IT Customer Care Management Future Outlook The Focus on Business Value Essential Guidance Actions to Consider Enterprise IT Organization Business Groups LEarn More Related Research Synopsis |
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