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North American CRM Applications Software 2004 Vendor Shares: Top 10 Vendors by Select Vertical Markets

Product Type: Market Research Report
Published by: IDC
Published: December 2005
Product Code: R104-24523
Description

This IDC study evaluates the leading CRM vendors by eight vertical industries: financial services, manufacturing, retail/wholesale, communications, utilities, healthcare, government, and all other industries.

Noel Stevens, senior analyst of IDC Software Vertical Views states, "As companies increasingly demand CRM applications that address industry-specific concerns, it is essential for vendors to not only have a solid understanding of the overall competitive landscape of CRM applications but also view their competitive position within individual vertical markets."

Table of Contents
Table of Contents
IDC Opinion
In This Study
Situation Overview
Introduction
Top 10 North American CRM Vendors by Vertical Market
Financial Services
Table: North America Financial Services CRM Software Revenue by Top 10 Vendor, 2004
Manufacturing
Table: North America Manufacturing CRM Software Revenue by Top 10 Vendor, 2004
Communication
Table: North America Communications CRM Software Revenue by Top 10 Vendor, 2004
Retail/Wholesale
Table: North America Retail/Wholesale CRM Software Revenue by Top 10 Vendor, 2004
Government
Table: North America Government CRM Software Revenue by Top 10 Vendor, 2004
Utilities
Table: North America Utilities CRM Software Revenue by Top 10 Vendor, 2005
Healthcare
Table: North America Healthcare CRM Software Revenue by Top 10 Vendor, 2004
All Other Industries
Table: North America All Other Industries CRM Software Revenue by Top 10 Vendor, 2004
Future Outlook
Manufacturing
Healthcare
Essential Guidance
Learn More
Related Research
Definitions
Vertical Markets
Table: Brief Description of Vertical Market Definitions
Methodology
Synopsis
Ordering and More Information
Price and Delivery Options


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