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Managed Services Breakfast Briefings: Rising Above Complexities, Building Alliances, Exploiting OpportunitiesProduct Type: Market Research ReportPublished by: IDC Published: September 2005 Product Code: R104-24571 Description
This IDC update highlights some of the key discussions tackled in the series of breakfast briefings titled "Managed Services: Rising Above Complexities, Building Alliances, Exploiting Opportunities" held across the region in 2005. In such breakfast briefings, IDC analysts Sandra Ng and Eugene Wee spoke at length about the competitive landscape and market opportunities in both the managed services and outsourcing markets. These key points include: End-user spending for the value-added managed services ecosystem exceeded US$4.2 billion in 2004 and total IT outsourcing was US$8.9 billion. While companies such as IBM, EDS, and CSC remain the dominant players in the outsourcing market, there is an increase in the presence of companies such as Telstra, PCCW, and SingTel in both the managed services and outsourcing spaces. Some of the key reasons for the presence of the telecommunications service providers in the marketplace would include the providers' high penetration rates in the small and medium-sized business (SMB) market, the providers' increasing capabilities in IT services stemming from both organic growth and through acquisitions in the region; and the providers' ability to offer both IT and voice through a unified pay structure.Table of Contents
Table of ContentsIn This Update Figure: Generic Element Learn More Related Research Definitions Table: IDC Services View of the Overall Market Map How Do Managed Services Fit into This? Table: IT Services and Managed Services Product Mapping |
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