Business Process Outsourcing Adoption Patterns and Buying Intentions: Industry Report

Business Process Outsourcing Adoption Patterns and Buying Intentions

Product Type: Market Research Report
Published by: IDC
Published: December 2005
Product Code: R104-24591

Description

This IDC study is an analysis of the results received from a survey of 205 businesses based in Australia, involving organisations' spending, concerns, and perceptions of the business process outsourcing (BPO) market. Results are further broken down by vertical industry as well as company size.

"One of the primary benefits of BPO has been cost savings, with few organisations looking towards any progress in achieving broader business objectives. At the same time, these organisations are time and again indicating that one of their top BPO objectives is the need to focus on their core competencies. For clients to begin seeing BPO in more strategic terms and for service providers to demonstrate differentiation as well as alignment with client objectives, IDC recommends that service providers focus on more clearly demonstrating a closer link between the actual outcome and benefits of BPO and the client's overarching business challenges," says Aprajita Sharma, senior analyst, Outsourcing and BPO, IDC Australia.

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Data Collection
Data Analysis
Executive Summary
Situation Overview
Survey Findings
Respondent Demographics
Respondents by Job Title
Figure: Respondents by Job Title
Respondents by Company Size
Figure: Respondents by Company Size
Respondents by Vertical
Figure: Respondents by Vertical
Business Process Outsourcing Survey Data Analysis
Benefits Expected from Business Process Outsourcing Engagements
Figure: Benefits from Business Process Outsourcing Engagements
Level of Business Process Outsourcing Usage
Figure: Level of Business Process Outsourcing Usage
Vertical Views of Business Process Outsourcing Usage
Figure: Level of Business Process Outsourcing Usage for Non-Core Processes by Vertical
Banking
Insurance
Financial Markets
Telecommunications/Media
Transportation/Utilities
Figure: Level of Business Process Outsourcing Usage for Core Processes by Vertical
Business Process Outsourcing Usage by Company Size
Human Resources Business Process Outsourcing
Figure: Demand for Human Resources Business Process Outsourcing Services by Company Size
Finance and Accounting Business Process Outsourcing
Figure: Demand for Finance and Accounting Business Process Outsourcing Services by Company Size
Procurement Business Process Outsourcing
Figure: Demand for Procurement Business Process Outsourcing Services by Company Size
Customer Care Business Process Outsourcing
Figure: Demand for Customer Care Business Process Outsourcing Services by Company Size
Ideal Contract Length for Business Process Outsourcing Services
Figure: Contract Length for Business Process Outsourcing Services
Purchasing Processes
Figure: Purchasing Processes for Business Process Outsourcing
Criteria Influencing Offshore Business Process Outsourcing Usage Decisions
Table: Criteria Influencing Offshore Business Process Outsourcing Usage Decisions
Essential Guidance
Actions to Consider
Learn More
Related Research
Definitions
Business Outsourcing
Business Process Outsourcing Services
Processing Services
Distinction Between Business Process Outsourcing and Processing Services
Horizontal Versus Vertical Business Process Outsourcing
Synopsis

Ordering and More Information

Price and Delivery Options

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