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Boundary-less CRM: Canada's Evolving CRM Market

Product Type: Market Research Report
Published by: IDC
Published: February 2006
Product Code: R104-24651
Description

(February 2, 2006) SAP has announced its entrance into the hosted CRM market. IDC expects that this; combined with the completion of Oracle's Siebel acquisition, the launching of Microsoft's Dynamics CRM 3.0 and Salesforce.com's establishing a Toronto office, will have a significant impact on the Canadian customer relationship management (CRM) market in 2006 and beyond. This IDC Flash is intended to provide a brief analysis of the consequences of these developments to the market.

Table of Contents
Table of Contents
In This Product Flash
Situation Overview
Future Outlook
Ordering and More Information
Price and Delivery Options


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