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Vertical vs. Horizontal BPO: Where are the Near-Term OpportunitiesProduct Type: Market Research ReportPublished by: IDC Published: March 2006 Product Code: R104-24739 Description
Buyers are becoming increasingly sophisticated in their acquisition of external services. Consequently, the traditional segmentation employed by vendors to guide investment decisions for buyers is beginning to erode. "Vendors should move away from labeling outsourcing solutions and move towards categorizing solutions that solve specific customer issues according to benefits and the attainment of objectives" says Jim Westcott, Research Manager, Business Services. Table of Contents
Table of ContentsIDC Opinion In This Study Situation Overview Introduction Figure: Types of Organizational Processes being Outsourced Business Process Management Figure: Outsourcing Applications Summary Figure: Application Outsourcing Approach Summary Future Outlook Business Process Management Figure: Q1 2006 Business or Organizational Problem Priority Figure: Key Issues Effecting Productivity Figure: Key Factor Forcing Action on Business Problem Figure: Key Factors Forcing Action to Resolve Business Problems Essential Guidance Actions to Consider Learn More Related Research Methodology IT Advisory Panel Synopsis |
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