From the Atlantic to the Urals: Customer Care and the Rediscovery of Europe

This IDC Flash focuses on the Teleperformance Group's recent acquisition of a Russian call center services firm, Direct Star, seeing the move as indicative of a rediscovery of Europe in the context of customer care. The Teleperformance Group, based in Paris, is a CRM and contact center outsourcing company with more than $1 billion in revenue. Direct Star, based in Moscow, generates almost 75% of its revenue in inbound business and operates more than 500 workstations across two production centers in Moscow and Tver.