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Canadian Business Outsourcing Competitive Analysis, 2005Product Type: Market Research ReportPublished by: IDC Published: December 2005 Product Code: R104-24949 Description
The Canadian business outsourcing market continues to evolve at a high pace as vendors bring innovative products and services to market. This document provides an assessment of the Canadian BPO market and analyzes the market through the lens of an established, recognizable framework. Jim Westcott, senior outsourcing analyst says "despite the continued evolution of the BPO market, there has been a lack of significant uptake on the part of Canadian businesses. In order to evaluate the potential of the market and to develop meaningful solutions, vendors are advised to undertake a structured analysis of the BPO market and judge the technological and non-technological requirements of prospects and buyers." Table of Contents
Table of ContentsIDC Opinion In This Study Situation Overview Market Strategies Defining the basics of the BPO market strategy Requirements of a knowledge-based innovation Applying the Theory to Business Process Outsourcing Refining the Knowledge-Based Innovation Strategy Characteristics of Innovations Based on Process Need Criteria for Innovations Based on Process Need Limitations BPO: The Emerging Innovation Based on Process Need Future Outlook What Will Happen Vendor Strategies ADP CGI Convergys EDS IBM Essential Guidance Learn More Related Research Definitions Business Process Outsourcing (BPO) Processing Services Distinction Between Business Process Outsourcing and Processing Services Key Horizontal Business Process Outsourcing Human Resources Procurement Finance and Accounting Customer Care Synopsis |
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