Western European CRM Applications Vertical Competitive Analysis, 2005: Industry

Western European CRM Applications Vertical Competitive Analysis, 2005

Product Type: Market Research Report
Published by: IDC
Published: January 2006
Product Code: R104-25169

Description

This IDC study segments the Western European CRM applications market by vertical industry at the Western European level and for five major countries, France, Germany, Italy, Spain, and the U.K.

The study reveals that Siebel and SAP each lead five vertical industries. "SAP has successfully sold its CRM solution in the industries, where it has a strong ERP installed base, such as manufacturing, transport, and utilities. Siebel maintains strong leadership in those industries for which it has developed very industry-specific offerings such as in finance and communications. Future leadership will be determined by factors such as ability to transition to a service-oriented architecture, by their ability increase usability and ease of deployment of their CRM solution, and their ability to construct a powerful ecosystem of services and software partners," said Bo Lykkegaard, program manager, European Enterprise Applications.

Table of Contents

Table of Contents
IDC Opinion
In This Study
Situation Overview
Introduction
Figure: Western Europe CRM License and Maintenance Revenues by Country (%)
Table: Western Europe CRM Applications License and Maintenance Revenues by Country, 2004 ($M)
Table: Western Europe CRM Applications License and Maintenance Revenues by Vertical, 2004 ($M)
Competitive Situation
Table: Western Europe CRM Applications License and Maintenance Revenues by Vendor, 2004 ($M)
Figure: Top 20 CRM Applications Vendors by Competitive Group
Top 10 Vendor Profiles
Siebel Systems Inc.
SAP AG
Oracle Corporation
Aspect Communications
Genesys Telecommunications Laboratories
SAS Institute
Amdocs
Witness Systems
Microsoft Business Solutions
Avaya Inc.
Vendor Ranking by Vertical
Table: Western Europe CRM Applications License and Maintenance by Vendor, Discrete Manufacturing, 2004 ($M)
Table: Western Europe CRM Applications License and Maintenance by Vendor, Process Manufacturing, 2004 ($M)
Table: Western Europe CRM Applications License and Maintenance by Vendor, Transport, 2004 ($M)
Table: Western Europe CRM Applications License and Maintenance by Vendor, Communications, 2004 ($M)
Table: Western Europe CRM Applications License and Maintenance by Vendor, Utilities, 2004 ($M)
Table: Western Europe CRM Applications License and Maintenance by Vendor, Retail/Wholesale, 2004 ($M)
Table: Western Europe CRM Applications License and Maintenance by Vendor, Finance, 2004 ($M)
Table: Western Europe CRM Applications License and Maintenance by Vendor, Business Services, 2004 ($M)
Table: Western Europe CRM Applications License and Maintenance by Vendor, Government, 2004 ($M)
Table: Western Europe CRM Applications License and Maintenance by Vendor, Healthcare and Education, 2004 ($M)
Country Level Competitive Views
France
Table: France CRM Applications License and Maintenance, 2004 ($M)
Table: France CRM Applications License and Maintenance, Discrete Manufacturing, 2004 ($M)
Table: France CRM Applications License and Maintenance, Communications, 2004 ($M)
Table: France CRM Applications License and Maintenance, Utilities, 2004 ($M)
Table: France CRM Applications License and Maintenance, Finance, 2004 ($M)
Table: France CRM Applications License and Maintenance, Government, 2004 ($M)
Germany
Table: Germany CRM Applications License and Maintenance, 2004 ($M)
Table: Germany CRM Applications License and Maintenance, Discrete Manufacturing, 2004 ($M)
Table: Germany CRM Applications License and Maintenance, Communications, 2004 ($M)
Table: Germany CRM Applications License and Maintenance, Utilities, 2004 ($M)
Table: Germany CRM Applications License and Maintenance, Finance, 2004 ($M)
Table: Germany CRM Applications License and Maintenance, Government, 2004 ($M)
Italy
Table: Italy CRM Applications License and Maintenance, 2004 ($M)
Table: Italy CRM Applications License and Maintenance, Discrete Manufacturing
Table: Italy CRM Applications License and Maintenance, Communications, 2004 ($M)
Table: Italy CRM Applications License and Maintenance, Utilities, 2004 ($M)
Table: Italy CRM Applications License and Maintenance, Finance, 2004 ($M)
Table: Italy CRM Applications License and Maintenance, Government, 2004 ($M)
Spain
Table: Spain CRM Applications License and Maintenance, 2004 ($M)
Table: Spain CRM Applications License and Maintenance, Discrete Manufacturing, 2004 ($M)
Table: Spain CRM Applications License and Maintenance, Communications, 2004 ($M)
Table: Spain CRM Applications License and Maintenance, Utilities, 2004 ($M)
Table: Spain CRM Applications License and Maintenance, Finance, 2004 ($M)
Table: Spain CRM Applications License and Maintenance, Government, 2004 ($M)
United Kingdom
Table: U.K. CRM Applications License and Maintenance, 2004 ($M)
Table: U.K. CRM Applications License and Maintenance, Discrete Manufacturing, 2004 ($M)
Table: U.K. CRM Applications License and Maintenance, Communications, 2004 ($M)
Table: U.K. CRM Applications License and Maintenance, Utilities, 2004 ($M)
Table: U.K. CRM Applications License and Maintenance, Finance, 2004 ($M)
Table: U.K. CRM Applications License and Maintenance, Government, 2004 ($M)
Future Outlook
Essential Guidance
Actions to Consider
Learn More
Related Research
Definitions
Customer Relationship Management Applications
Sales
Marketing
Customer Service
Contact Center
Vertical Segments
Table: European Vertical Market Coverage According to NACE rev. 1 Group Level Classification
Methodology
Synopsis

Ordering and More Information

Price and Delivery Options

MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence.