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U.S. Customer Care Services 2004 Vendor Shares: Top 10 Vendors by Select Vertical Industry

Product Type: Market Research Report
Published by: IDC
Published: January 2006
Product Code: R104-25410
Description

This IDC study evaluates the leading customer care vendors by seven vertical industries: financial services, manufacturing, retail/wholesale, communications, utilities, healthcare services, and government.

"It is important to have a clear understanding of vertical positioning within industry segments," states Jason Spaulding, research analyst, IDC CRM and Customer Care Vertical Views. "Vendors need this understanding to qualify the success of their industry strategies."

Table of Contents
Table of Contents
IDC Opinion
In This Study
Situation Overview
Introduction
Overview of Industry Leaders
Table: Leading Customer Care Vendors by Vertical Market, 2004
Top 10 U.S. Customer Care Vendors by Vertical Industry
Financial Services
Table: Revenue for the Top 10 U.S. Customer Care Vendors in Financial Services, 2004
Manufacturing
Table: Revenue for the Top 10 U.S. Customer Care Vendors in Manufacturing, 2004
Retail/Wholesale
Table: Revenue for the Top 10 U.S. Customer Care Vendors in Retail/Wholesale, 2004
Healthcare Services
Table: Revenue for the Top 10 U.S. Customer Care Vendors in Healthcare Services, 2004
Government
Table: Revenue for the Top 10 U.S. Customer Care Vendors in Government, 2004
Utilities
Table: Revenue for the Top 10 U.S. Customer Care Vendors in Utilities, 2004
Communications
Table: Revenue for the Top 10 U.S. Customer Care Vendors in Communication, 2004
Future Outlook
Market Opportunity
Figure: U.S. Customer Care Services Spending by Vertical Market, 2004?2009
Essential Guidance
Learn More
Related Research
Definitions
Customer Care
Contact Center Outsourcing
Nearshore Outsourcing
Offshore Outsourcing
Customer Care Services
Vertical Industries
Table: Brief Description of Vertical Market Definitions
Methodology
Synopsis
Ordering and More Information
Price and Delivery Options


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