Western Europe CRM Analytic Applications, 2005-2009 Forecast and 2004 Vendor Shares:

Western Europe CRM Analytic Applications, 2005-2009 Forecast and 2004 Vendor Shares

Product Type: Market Research Report
Published by: IDC
Published: December 2005
Product Code: R104-25433

Description

This IDC study provides Western Europe CRM analytic applications revenue and vendor data for the 2003?2004 period and 2005?2009 forecast by country. The study also analyzes drivers and inhibitors for the CRM analytic applications market and offers advice to vendors as well as end users.

"The Western European CRM analytic applications market saw strong growth of 10.2% in 2004. IDC expects the annual market growth to be around 8% over the next five years. CRM applications delivered as SaaS is growing rapidly, pulling revenue in analytic functionality. Also the hosted solutions bring analytic CRM to new users," says Rasmus Andsbjerg, research analyst, European Software. "In terms of industries, retail, financial services, and consumer packaged goods have shown strong growth potential, and mature CRM countries and regions such as the U.K., Germany, and the Nordic region are expected to continue the strong growth path."

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Exchanges Rates
Table: Key Exchange Rates Information
CRM Analytic Applications Market Definition
CRM Applications
Analytic Applications
Situation Overview
Western European CRM Analytic Applications Market, 2004
Performance by Market Segments, 2004
Figure: Western Europe, CRM Analytic Applications License and Maintenance Revenues by Segment, 2003?2004 (?M)
Figure: Western Europe, CRM Analytic Applications License and Maintenance Revenues by Segment, 2004 (%)
Performance by Country, 2004
Table: Western Europe, CRM Analytic Applications License and Maintenance Revenues by Country, 2004 (?M)
Figure: Western Europe, CRM Analytic Applications License and Maintenance Revenues by Country, 2003?2004 (?M)
Performance by Core Versus Predictive Analytics, 2004
Figure: Western Europe, Core and Predictive CRM Analytic Applications Revenue Share, 2003 and 2004
Performance by Vendor, 2004
Table: Western Europe, CRM Analytic Applications License and Maintenance Revenues by Vendor, 2003-2004 (?M)
Leading Vendors in 2004
Figure: Western Europe, CRM Analytic Applications, Top 10 Vendors' License and Maintenance Revenues, 2003?2004 (?M)
Siebel Systems
SAS Institute
SAP
SPSS
Epiphany
Figure: Western Europe, CRM Analytic Applications Revenue Growth Rates for Top 10 Vendors, 2003?2004
Vendor Performance in Key Regions
Table: Benelux Region, CRM Analytic Applications: Top Five Vendors' License and Maintenance Revenues, 2004 (?M)
Table: France, CRM Analytic Applications: Top Five Vendors' License and Maintenance Revenues, 2004 (?M)
Table: Germany, CRM Analytic Applications: Top Five Vendors' License and Maintenance Revenues, 2004 (?M)
Table: Italy, CRM Analytic Applications: Top Five Vendors' License and Maintenance Revenues, 2004 (?M)
Table: Nordic Region, CRM Analytic Applications: Top Five Vendors' License and Maintenance Revenues, 2004 (?M)
Table: United Kingdom, CRM Analytic Applications: Top Five Vendors' License and Maintenance Revenues, 2004 (?M)
Future Outlook
Forecast and Assumptions
Market Drivers
Market Inhibitors
Economic Forecast Assumptions
Western Europe
Austria
Belgium
Denmark
Finland
France
Germany
Greece
Ireland
Italy
Netherlands
Norway
Portugal
Spain
Sweden
Switzerland
United Kingdom
Forecast Assumptions Tables
Table: Western Europe, Key Forecast Assumptions for CRM Analytic Applications, 2005-2009
Table: Western Europe, Key Forecast Assumptions for CRM Analytic Applications, 2005-2009: Adoption by Country
Western Europe CRM Analytic Applications Forecasts
Table: Western Europe, CRM Analytic Applications License and Maintenance Revenues by Country, 2004-2009 (?M)
Figure: Western Europe, CRM Analytic Applications, 2004?2009 CAGR (%)
Essential Guidance
End-User Guidance
Vendor Guidance
Learn More
Related Research
Methodology
The Forecasting Process
Company-Level Data Collection
Synopsis

Ordering and More Information

Price and Delivery Options

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