Canadian Mid-Market Outsourcing Report: Industry Report

Canadian Mid-Market Outsourcing Report

Product Type: Market Research Report
Published by: IDC
Published: February 2006
Product Code: R104-25597

Description

Canadian service providers have pegged the mid-market (100-499 employees) as an evolving adopter of outsourcing and are reaching into this market with SMB specific offerings to capture that opportunity. But are mid-market firms outsourcing? This report will explore the mid-markets appetite and perceptions regarding outsourcing and the current service providers in Canada.

"Service providers should expect to be challenged from a variety of sources and must gel their offerings and delivery model to meet the needs of mid-market firms." Michael Hyjek, Research Director, Customer Segments, IDC Canada.

Table of Contents

Table of Contents
IDC Opinion
In This Study
Situation Overview
Mid-market outsourcing but uncertain about cost-savings
Figure: 35% of mid-market firms outsource business or technological processes
Figure: Mid-market uncertain if outsourcing saves them money
Figure: Savings from outsourcing go directly to bottom line
Applications prominent among medium firms that outsource
Figure: Applications prominent among medium firms that outsource
Figure: Web conferencing and payroll applications currently being outsourced
Figure: BPO adoption lags in mid-market
Not the usual suspects compete for mid-market service dollars
Figure: Bell leads in familiarity in mid-market
Figure: Bell has made the most strides in mid-market
Future Outlook
Outsourcing expected to help drive future mid-market IT spending
Figure: Services spending intentions increasing
Figure: Mid-market outsourcing spending expected to grow
Figure: Mid-market considering outsourcing intrusion detection and workforce management/training applications
Managed services and utility based models appeal to mid-market
Figure: Customers' demand drives the emergence of new engagement models
Essential Guidance
Service providers must alter strategy to sell outsourcing to mid-market
Learn More
Related Research
Synopsis

Ordering and More Information

Price and Delivery Options

MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence.