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Worldwide CRM Applications 2006-2010 Forecast: Riding a Good Wave

Product Type: Market Research Report
Published by: IDC
Published: April 2006
Product Code: R104-25757
Description

This IDC study provides the preliminary market sizing for the worldwide customer relationship applications (CRM) software market in 2005 and the 2006-2010 forecast. Market trends are provided along with future market outlook and guidance to CRM software vendors.

"Organizations of all sizes have the pleasure of a widening selection of technically advanced products from a plethora of applications providers. Although some consolidation has come to the market, those remaining are offering highly concentrated solutions to solve business needs making the end user the winner."

Table of Contents
IDC Opinion

In This Study

Methodology

CRM Applications Market Definitions

CRM Applications

Sales Automation

Marketing Automation

Customer Service

Contact Center

Analytic Applications

Situation Overview

Future Outlook

Forecast and Assumptions

Geography

Operating Environment

Table: Worldwide CRM Applications Revenue by Region and Operating Environment, 2005-2010 ($M)

Figure: Worldwide CRM Applications Revenue by Region, 2005 and 2010

Table: Key Forecast Assumptions for the CRM Applications Market, 2006-2010

Figure: Worldwide CRM Applications Revenue by Operating Environment, 2005 and 2010

Market Context

Table: Worldwide CRM Applications Revenue, 2004-2010: Comparison of September 2005 and March 2006 Forecasts ($M)

Figure: Worldwide CRM Applications Revenue, 2004-2010: Comparison of September 2005 and March 2006 Forecasts

Figure: Worldwide CRM Applications Revenue Growth, 2005-2010: Comparison of September 2005 and March 2006 Forecasts

Essential Guidance

Actions to Consider

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Related Research

Methodology

Synopsis
Ordering and More Information
Price and Delivery Options


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