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General Digital: Rising CRM Solution Provider in TaiwanProduct Type: Market Research ReportPublished by: IDC Published: June 2006 Product Code: R104-25825 Description
This IDC study is part of IDC Asia/Pacific's annual research that looks at major ISVs operating in the Asia/Pacific region. Through exclusive interviews and existing information bases, IDC analysts aim to cover company overview, product offerings, business model and strategies, major customers, partnerships and alliances, financial performance, and analysis of challenges and opportunities of these ISVs. "GD is a rising CRM solution provider in Taiwan," says Sharon Hsueh, market analyst, Enterprise Solution, IDC Taiwan. "For the keen competitive CRM market, it is really important to know such CRM vendors, especially in the Greater China region," she further adds. Table of Contents
Table of ContentsIDC Opinion In This Study Methodology Executive Summary Situation Overview Company Overview Table: General Digital Snapshot of Key Information, 2005 Organization Structure Table: General Digital Headcount by Function, 2005 Product/Services Offerings Self-Developed Software Figure: The System Functionalities of General Digital-Customer Relationship Management Support Database Special Functionalities Agent-Based Software Target Markets and Focus Areas Strategies and Business Models Marketing 4Ps' Analysis Products Price Place Promotion Latest Specific Developments/Differences Major Customer Highlights Customer Size Segmentation Table: General Digital Customer Size Segmentation, 2005 (%) Industry Segmentation Table: General Digital Industry Market Revenue Segmentation, 2005 (%) Partnerships and Alliances Activities Table: General Digital Sales Partners Channel Management and Structure Table: General Digital Sales Channel Segmentation, 2004 and 2005 (%) Financial Performance Total Company Performance Figure: General Digital Revenue Share and Functional Shares of the Taiwan Customer Relationship Management Market, 2005 Table: General Digital Total Company Revenue Performance, 2005 (%) Country Market Segmentation Table: General Digital Market Revenue Segmentation by Country, 2005 (%) OS Platform Segmentation Table: General Digital OS Platform Segmentation, 2005 (%) Future Outlook Opportunities Challenges to Overcome Essential Guidance Strengths in the Marketplace Areas for Improvement Future Directions Learn More Related Research Synopsis |
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