ITEyewitness: Enterprise Content Management and Document Management

This IDC study provides insight into the much-talked-about enterprise content management and specifically looks into Document Management. The study explains why organisations need to start thinking about the way they manage content and covers four case studies of organisations that have successfully gone down the ECM path.

"If the focus over the last five years has been on cost cutting, the focus over the next five will be on customer service and enhancing customer experience. Growth in technology will increase customer demands and those organisations that are unable to meet those demands will lose out. Enterprise content management systems can help organisations maximise their customer experience by consolidating various customer touch points and improving internal process efficiencies," says Vipul Bhargava, analyst, IT Management Programme, IDC Australia and New Zealand.