Oracle Broadly Deepens CRM Offering, Buys Telephony@Work: Industry Report

Oracle Broadly Deepens CRM Offering, Buys Telephony@Work

Product Type: Market Research Report
Published by: IDC
Published: June 2006
Product Code: R104-26007

Description

This IDC Flash discusses Oracle Corp.'s purchase of OEM partner (through the former Siebel relationship) Telephony@Work on June 13, 2006. Oracle's product plans for the acquired IP-based contact center technology are also discussed, as are the implications for Oracle's expanding services business.

Table of Contents

Table of Contents
In This Event Flash
Situation Overview
Future Outlook

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