Japan IT Solutions User Perception and Needs, 2006: Industry Report

Japan IT Solutions User Perception and Needs, 2006

Product Type: Market Research Report
Published by: IDC
Published: May 2006
Product Code: R104-26458

Description

This IDC study presents the customer relationship management (CRM), enterprise resource management (ERM), and supply chain management (SCM) solution usage trends among users based on the results of IDC's IT Solutions Survey conducted in January 2006. In the 2006 survey, the companies that are already implementing CRM, ERM, and SCM solutions accounted for 11%, 25.2%, and 11.9% of the respondent sample, respectively. The proportions of companies that plan to implement such within two years accounted for 2.3%, 3.2%, and 2.6%, respectively. The investment stance of the companies that are already implementing such cannot be described as active, however. Companies that plan to implement such within two years or are considering were found to have lower investment levels than those that are already implementing such. In this survey, there were no signs of improved investment sentiments in line with the economic recovery.

"Industry shakeout has been gathering momentum in the CRM, ERM, and SCM solutions markets. This may lead to a dichotomy between companies that are able to maintain growth and those that have no choice but to exit the market. Thus, solution vendors should strengthen their version upgrade and migration services, provide products/services with flexible pricing systems, establish partner development systems," says Hisashi Kajita, research manager, Software Research, IDC Japan.

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Table: Primary Survey Sample Profile by Industry
Figure: Primary Survey Sample Profile by Company Size
Table: Secondary Survey Sample Profile by Industry
Figure: Secondary Survey Sample Profile by Company Size
Executive Summary
Situation Overview
Customer Relationship Management Solution User Survey Results
Customer Relationship Management Implementations
Table: Customer Relationship Management Implementation Status by Company Size
Figure: Customer Relationship Management Implementation Status by Company Size
Table: Customer Relationship Management Implementation Status by Industry
Figure: Customer Relationship Management Implementation Status by Industry
Customer Relationship Management Costs
Table: Packaged Customer Relationship Management Application Software Cost: Sales Force Automation
Figure: Packaged Customer Relationship Management Application Software Cost: Sales Force Automation
Table: Packaged Customer Relationship Management Application Software Cost: Call Center
Figure: Packaged Customer Relationship Management Application Software Cost: Call Center
Table: Packaged Customer Relationship Management Application Software Cost: Marketing
Figure: Packaged Customer Relationship Management Application Software Cost: Marketing
Table: Non-Packaged Customer Relationship Management Application Software Cost: Sales Force Automation
Figure: Non-Packaged Customer Relationship Management Application Software Cost: Sales Force Automation
Table: Non-Packaged Customer Relationship Management Application Software Cost: Call Center
Figure: Non-Packaged Customer Relationship Management Application Software Cost: Call Center
Table: Non-Packaged Customer Relationship Management Application Software Cost: Marketing
Figure: Non-Packaged Customer Relationship Management Application Software Cost: Marketing
Table: Packaged Customer Relationship Management Application Software Customization Cost: Sales Force Automation
Figure: Packaged Customer Relationship Management Application Software Customization Cost: Sales Force Automation
Table: Packaged Customer Relationship Management Application Software Customization Cost: Call Center
Figure: Packaged Customer Relationship Management Application Software Customization Cost: Call Center
Table: Packaged Customer Relationship Management Application Software Customization Cost: Marketing
Figure: Packaged Customer Relationship Management Application Software Customization Cost: Marketing
Table: Customer Relationship Management Application Hardware Cost: Sales Force Automation
Figure: Customer Relationship Management Application Hardware Cost: Sales Force Automation
Table: Customer Relationship Management Application Hardware Cost: Call Center
Figure: Customer Relationship Management Application Hardware Cost: Call Center
Table: Customer Relationship Management Application Hardware Cost: Marketing
Figure: Customer Relationship Management Application Hardware Cost: Marketing
Table: Customer Relationship Management Application Implementation Service Cost: Sales Force Automation
Figure: Customer Relationship Management Application Implementation Service Cost: Sales Force Automation
Table: Customer Relationship Management Application Implementation Service Cost: Call Center
Figure: Customer Relationship Management Application Implementation Service Cost: Call Center
Table: Customer Relationship Management Application Implementation Service Cost: Call Center
Figure: Customer Relationship Management Application Implementation Service Cost: Marketing
Table: Annual Customer Relationship Management Application Operation Service Cost: Sales Force Automation
Figure: Annual Customer Relationship Management Application Operation Service Cost: Sales Force Automation
Table: Annual Customer Relationship Management Application Operation Service Cost: Call Center
Figure: Annual Customer Relationship Management Application Operation Service Cost: Call Center
Table: Annual Customer Relationship Management Application Operation Service Cost: Call Center
Figure: Annual Customer Relationship Management Application Operation Service Cost: Marketing
Customer Relationship Management Usage History
Table: Customer Relationship Management Application Usage History
Figure: Customer Relationship Management Application Usage History
Customer Relationship Management Implementation Time Frames
Table: Customer Relationship Management Application Implementation Time Frames
Figure: Customer Relationship Management Application Implementation Time Frames
Customer Relationship Management Investment Level Changes
Table: Customer Relationship Management Investment Level Changes: Sales Force Automation
Figure: Customer Relationship Management Investment Level Changes: Sales Force Automation
Table: Customer Relationship Management Investment Level Changes: Call Center
Figure: Customer Relationship Management Investment Level Changes: Call Center
Table: Customer Relationship Management Investment Level Changes: Marketing
Figure: Customer Relationship Management Investment Level Changes: Marketing
Customer Relationship Management Packaged Software Degrees of Customization
Figure: Customer Relationship Management Packaged Software Degrees of Customization
Customer Relationship Management Measurements
Table: Customer Relationship Management Measurements
Figure: Customer Relationship Management Measurements
Factors Emphasized When Selecting Customer Relationship Management Service Vendors
Figure: Factors Emphasized When Selecting Customer Relationship Management Service Vendors
Objectives for Implementing Customer Relationship Management Solutions
Figure: Customer Relationship Management Solution Implementation Objectives
Results of Customer Relationship Management Solution Implementations
Figure: Customer Relationship Management Solution Implementation Results
Issues Faced During Customer Relationship Management Solution Implementations
Figure: Issues Faced During Customer Relationship Management Solution Implementations
Issues Faced After Customer Relationship Management Solution Implementations
Figure: Issues Faced After Customer Relationship Management Solution Implementations
Customer Relationship Management Solution Vendors Used
Figure: Customer Relationship Management Solution Vendors Used: Consulting Phase
Figure: Customer Relationship Management Solution Vendors Used: Integration Phase
Figure: Customer Relationship Management Solution Vendors Used: Management Phase
Figure: Customer Relationship Management Solution Vendors Used: Support Phase
Enterprise Resource Management Solution User Survey Results
Enterprise Resource Management Implementations
Table: Enterprise Resource Management Implementation Status by Company Size
Figure: Enterprise Resource Management Implementation Status by Company Size
Table: Enterprise Resource Management Implementation Status by Industry
Figure: Enterprise Resource Management Implementation Status by Industry
Enterprise Resource Management Solution Costs
Table: Packaged Enterprise Resource Management Application Software Cost: Accounting
Figure: Packaged Enterprise Resource Management Application Software Cost: Accounting
Table: Packaged Enterprise Resource Management Application Software Cost: Human Resource
Figure: Packaged Enterprise Resource Management Application Software Cost: Human Resource
Table: Packaged Enterprise Resource Management Application Software Cost: Sales Management
Figure: Packaged Enterprise Resource Management Application Software Cost: Sales Management
Table: Packaged Enterprise Resource Management Application Software Cost: Product Management
Figure: Packaged Enterprise Resource Management Application Software Cost: Product Management
Table: Packaged Enterprise Resource Management Application Software Cost: Purchase Management
Figure: Packaged Enterprise Resource Management Application Software Cost: Purchase Management
Table: Non-Packaged Enterprise Resource Management Application Software Cost: Accounting
Figure: Non-Packaged Enterprise Resource Management Application Software Cost: Accounting
Table: Non-Packaged Enterprise Resource Management Application Software Cost: Human Resource
Figure: Non-Packaged Enterprise Resource Management Application Software Cost: Human Resource
Table: Non-Packaged Enterprise Resource Management Application Software Cost: Sales Management
Figure: Non-Packaged Enterprise Resource Management Application Software Cost: Sales Management
Table: Non-Packaged Enterprise Resource Management Application Software Cost: Product Management
Figure: Non-Packaged Enterprise Resource Management Application Software Cost: Product Management
Table: Non-Packaged Enterprise Resource Management Application Software Cost: Purchase Management
Figure: Non-Packaged Enterprise Resource Management Application Software Cost: Purchase Management
Table: Packaged Enterprise Resource Management Application Software Customization Cost: Accounting
Figure: Packaged Enterprise Resource Management Application Software Customization Cost: Accounting
Table: Packaged Enterprise Resource Management Application Software Customization Cost: Human Resource
Figure: Packaged Enterprise Resource Management Application Software Customization Cost: Human Resource
Table: Packaged Enterprise Resource Management Application Software Customization Cost: Sales Management
Figure: Packaged Enterprise Resource Management Application Software Customization Cost: Sales Management
Table: Packaged Enterprise Resource Management Application Software Customization Cost: Product Management
Figure: Packaged Enterprise Resource Management Application Software Customization Cost: Product Management
Table: Packaged Enterprise Resource Management Application Software Customization Cost: Purchase Management
Figure: Packaged Enterprise Resource Management Application Software Customization Cost: Purchase Management
Table: Enterprise Resource Management Application Hardware Cost: Accounting
Figure: Enterprise Resource Management Application Hardware Cost: Accounting
Table: Enterprise Resource Management Application Hardware Cost: Human Resource
Figure: Enterprise Resource Management Application Hardware Cost: Human Resource
Table: Enterprise Resource Management Application Hardware Cost: Sales Management
Figure: Enterprise Resource Management Application Hardware Cost: Sales Management
Table: Enterprise Resource Management Application Hardware Cost: Product Management
Figure: Enterprise Resource Management Application Hardware Cost: Product Management
Table: Enterprise Resource Management Application Hardware Cost: Purchase Management
Figure: Enterprise Resource Management Application Hardware Cost: Purchase Management
Table: Enterprise Resource Management Application Implementation Service Cost: Accounting
Figure: Enterprise Resource Management Application Implementation Service Cost: Accounting
Table: Enterprise Resource Management Application Implementation Service Cost: Human Resource
Figure: Enterprise Resource Management Application Implementation Service Cost: Human Resource
Table: Enterprise Resource Management Application Implementation Service Cost: Sales Management
Figure: Enterprise Resource Management Application Implementation Service Cost: Sales Management
Table: Enterprise Resource Management Application Implementation Service Cost: Product Management
Figure: Enterprise Resource Management Application Implementation Service Cost: Product Management
Table: Enterprise Resource Management Application Implementation Service Cost: Purchase Management
Figure: Enterprise Resource Management Application Implementation Service Cost: Purchase Management
Table: Annual Enterprise Resource Management Application Operation Service Cost: Accounting
Figure: Annual Enterprise Resource Management Application Operation Service Cost: Accounting
Table: Annual Enterprise Resource Management Application Operation Service Cost: Human Resource
Figure: Annual Enterprise Resource Management Application Operation Service Cost: Human Resource
Table: Annual Enterprise Resource Management Application Operation Service Cost: Sales Management
Figure: Annual Enterprise Resource Management Application Operation Service Cost: Sales Management
Table: Annual Enterprise Resource Management Application Operation Service Cost: Product Management
Figure: Annual Enterprise Resource Management Application Operation Service Cost: Product Management
Table: Annual Enterprise Resource Management Application Operation Service Cost: Purchase Management
Figure: Annual Enterprise Resource Management Application Operation Service Cost: Product Management
Enterprise Resource Management Usage History
Table: Enterprise Resource Management Application Usage History
Figure: Enterprise Resource Management Application Usage History
Enterprise Resource Management Implementation Time Frames
Table: Enterprise Resource Management Application Implementation Time Frames
Figure: Enterprise Resource Management Application Implementation Time Frames
Enterprise Resource Management Investment Level Changes
Table: Enterprise Resource Management Investment Level Changes: Accounting
Figure: Enterprise Resource Management Investment Level Changes: Accounting
Table: Enterprise Resource Management Investment Level Changes: Human Resource
Figure: Enterprise Resource Management Investment Level Changes: Human Resource
Table: Enterprise Resource Management Investment Level Changes: Sales Management
Figure: Enterprise Resource Management Investment Level Changes: Sales Management
Table: Enterprise Resource Management Investment Level Changes: Product Management
Figure: Enterprise Resource Management Investment Level Changes: Product Management
Table: Enterprise Resource Management Investment Level Changes: Purchase Management
Figure: Enterprise Resource Management Investment Level Changes: Purchase Management
Enterprise Resource Management Packaged Software Degrees of Customization
Figure: Enterprise Resource Management Packaged Software Degrees of Customization
Enterprise Resource Management Measurements
Table: Enterprise Resource Management Measurements
Figure: Enterprise Resource Management Measurements
Factors Emphasized When Selecting Enterprise Resource Management Service Vendors
Figure: Factors Emphasized When Selecting Enterprise Resource Management Service Vendors
Objectives for Implementing Enterprise Resource Management Solutions
Figure: Enterprise Resource Management Solution Implementation Objectives
Results of Enterprise Resource Management Solution Implementations
Figure: Enterprise Resource Management Solution Implementation Results
Issues Faced During Enterprise Resource Management Solution Implementations
Figure: Enterprise Resource Management Solution Implementation Results
Issues Faced After Enterprise Resource Management Solution Implementations
Figure: Issues Faced After Enterprise Resource Management Solution Implementations
Enterprise Resource Management Solution Vendors Used
Figure: Enterprise Resource Management Solution Vendors Used: Consulting Phase
Figure: Enterprise Resource Management Solution Vendor Used: Integration Phase
Figure: Enterprise Resource Management Solution Vendor Used: Management Phase
Figure: Enterprise Resource Management Solution Vendors Used: Support Phase
Supply Chain Management Solution User Survey Results
Supply Chain Management Implementations
Table: Supply Chain Management Implementation Status by Company Size
Figure: Supply Chain Management Implementation Status by Company Size
Table: Supply Chain Management Implementation Status by Industry
Figure: Supply Chain Management Implementation Status by Industry
Supply Chain Management Solution Costs
Table: Packaged Supply Chain Management Application Software Cost: Demand Forecast
Figure: Packaged Supply Chain Management Application Software Cost: Demand Forecast
Table: Packaged Supply Chain Management Application Software Cost: Production Planning
Figure: Packaged Supply Chain Management Application Software Cost: Production Planning
Table: Packaged Supply Chain Management Application Software Cost: Stock Management
Figure: Packaged Supply Chain Management Application Software Cost: Stock Management
Table: Packaged Supply Chain Management Application Software Cost: Logistics
Figure: Packaged Supply Chain Management Application Software Cost: Logistics
Table: Non-Packaged Supply Chain Management Application Software Cost: Demand Forecast
Figure: Non-Packaged Supply Chain Management Application Software Cost: Demand Forecast
Table: Non-Packaged Supply Chain Management Application Software Cost: Production Planning
Figure: Non-Packaged Supply Chain Management Application Software Cost: Production Planning
Table: Non-Packaged Supply Chain Management Application Software Cost: Stock Management
Figure: Non-Packaged Supply Chain Management Application Software Cost: Stock Management
Table: Non-Packaged Supply Chain Management Application Software Cost: Logistics
Figure: Non-Packaged Supply Chain Management Application Software Cost: Logistics
Table: Packaged Supply Chain Management Application Software Customization Cost: Demand Forecast
Figure: Packaged Supply Chain Management Application Software Customization Cost: Demand Forecast
Table: Packaged Supply Chain Management Application Software Customization Cost: Production Planning
Figure: Packaged Supply Chain Management Application Software Customization Cost: Production Planning
Table: Packaged Supply Chain Management Application Software Customization Cost: Stock Management
Figure: Packaged Supply Chain Management Application Software Customization Cost: Stock Management
Table: Packaged Supply Chain Management Application Software Customization Cost: Logistics
Figure: Packaged Supply Chain Management Application Software Customization Cost: Logistics
Table: Supply Chain Management Application Hardware Cost: Demand Forecast
Figure: Supply Chain Management Application Hardware Cost: Demand Forecast
Table: Supply Chain Management Application Hardware Cost: Production Planning
Figure: Supply Chain Management Application Hardware Cost: Production Planning
Table: Supply Chain Management Application Hardware Cost: Stock Management
Figure: Supply Chain Management Application Hardware Cost: Stock Management
Table: Supply Chain Management Application Hardware Cost: Logistics
Figure: Supply Chain Management Application Hardware Cost: Logistics
Table: Supply Chain Management Application Implementation Service Cost: Demand Forecast
Figure: Supply Chain Management Application Implementation Service Cost: Demand Forecast
Table: Supply Chain Management Application Implementation Service Cost: Production Planning
Figure: Supply Chain Management Application Implementation Service Cost: Production Planning
Table: Supply Chain Management Application Implementation Service Cost: Stock Management
Figure: Supply Chain Management Application Implementation Service Cost: Stock Management
Table: Supply Chain Management Application Implementation Service Cost: Logistics
Figure: Supply Chain Management Application Implementation Service Cost: Logistics
Table: Annual Supply Chain Management Application Operation Service Cost: Demand Forecast
Figure: Annual Supply Chain Management Application Operation Service Cost: Demand Forecast
Table: Annual Supply Chain Management Application Operation Service Cost: Production Planning
Figure: Annual Supply Chain Management Application Operation Service Cost: Production Planning
Table: Annual Supply Chain Management Application Operation Service Cost: Stock Management
Figure: Annual Supply Chain Management Application Operation Service Cost: Stock Management
Table: Annual Supply Chain Management Application Operation Service Cost: Logistics
Figure: Annual Supply Chain Management Application Operation Service Cost: Logistics
Supply Chain Management Usage History
Table: Supply Chain Management Application Usage History
Figure: Supply Chain Management Application Usage History
Supply Chain Management Implementation Time Frames
Table: Supply Chain Management Application Implementation Time Frames
Figure: Supply Chain Management Application Implementation Time Frames
Supply Chain Management Investment Level Changes
Table: Supply Chain Management Investment Level Changes: Demand Forecast
Figure: Supply Chain Management Investment Level Changes: Demand Forecast
Table: Supply Chain Management Investment Level Changes: Production Planning
Figure: Supply Chain Management Investment Level Changes: Production Planning
Table: Supply Chain Management Investment Level Changes: Stock Management
Figure: Supply Chain Management Investment Level Changes: Stock Management
Table: Supply Chain Management Investment Level Changes: Logistics
Figure: Supply Chain Management Investment Level Changes: Logistics
Packaged Supply Chain Management Software Degrees of Customization
Figure: Packaged Supply Chain Management Software Degrees of Customization
Supply Chain Management Measurements
Table: Supply Chain Management Measurements
Figure: Supply Chain Management Measurements
Factors Emphasized When Selecting Supply Chain Management Service Vendors
Figure: Factors Emphasized When Selecting Supply Chain Management Service Vendors
Objectives for Implementing Supply Chain Management Solutions
Figure: Supply Chain Management Solution Implementation Objectives
Results of Supply Chain Management Solution Implementations
Figure: Supply Chain Management Solution Implementation Results
Issues Faced During Supply Chain Management Solution Implementations
Figure: Issues Faced During Supply Chain Management Solution Implementations
Issues Faced After Supply Chain Management Solution Implementations
Figure: Issues Faced After Supply Chain Management Solution Implementations
Supply Chain Management Solution Vendors Used
Figure: Supply Chain Management Solution Vendors Used: Consulting Phase
Figure: Supply Chain Management Solution Vendors Used: Integration Phase
Figure: Supply Chain Management Solution Vendors Used: Integration Phase
Figure: Supply Chain Management Solution Vendors Used: Support Phase
Future Outlook
Essential Guidance
Learn More
Related Research
Definitions
Customer Relationship Management
Enterprise Resource Management
Supply Chain Management
Synopsis

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