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Gauging Demand For Globally Sourced Business Process Outsourcing (BPO) ServicesProduct Type: Market Research ReportPublished by: IDC Published: March 2006 Product Code: R104-26477 Description
This IDC study highlights the intentions and preferences of Australia organisations looking at procuring business services at offshore locations. It provides an insight into the areas where the most demand will come from and the services for which the various verticals are planning to use the offshore delivery model to cut costs for back-office processes. "The major areas of focus for offshore business process outsourcing (BPO) are human resources (HR), finance and accounting (F&Amp;A), and customer care. The areas that are deemed suitable for offshoring are the highly transactional and repeatable subprocesses within these functions. The outsourced process will be very carefully defined and disaggregated to ensure that roles and responsibilities are exceptionally clear for a process to be managed across time zones, cultures, and multiple locations," says Aprajita Sharma, senior analyst, Outsourcing and BPO Research, IDC Australia. Table of Contents
Table of ContentsIDC Opinion In This Study Methodology Demographics of Respondents Figure: Percentage of Respondent Companies Headquartered in Australia Figure: Respondents by Vertical Figure: Respondents' Knowledge of Offshore Outsourcing Situation Overview Trends in Globally-Sourced Business Process Outsourcing Services Market Overview Customer Care Finance and Accounting Procurement Human Resources Drivers for Procuring Business Process Outsourcing Services Offshore Figure: Drivers for Procuring Business Process Outsourcing Services Offshore Functions with a Higher Propensity to Be Offshored Figure: Functions with a Higher Propensity to Be Offshored Demand for Offshore Business Process Outsourcing Services by Vertical Banking, Financial Services, and Insurance Figure: Spending Intentions for Offshore Services Within the Banking, Financial Services, and Insurance Vertical Telecommunications and Media Figure: Spending Intentions for Offshore Services Within the Telecommunications and Media Vertical Manufacturing, Resources, and Construction Figure: Spending Intentions for Offshore Services Within the Manufacturing, Resources, and Construction Vertical Transportation and Utilities Figure: Spending Intentions for Offshore Services Within the Transportation and Utilities Vertical Retail and Wholesale Figure: Spending Intentions for Offshore Services Within the Retail/Wholesale Vertical Healthcare and Education Figure: Spending Intentions for Offshore Services Within the Healthcare and Education Vertical Percentage Share of the Offshore Budget for Business Process Outsourcing Figure: Percentage Share of Offshore Budget for Business Process Outsourcing Types of Offshore Delivery Model Figure: Respondents' Preference for Offshore Delivery Models Preference in Terms of Countries Figure: Preferred Countries for Procuring Offshore Outsourcing Services Criteria for Country Preference Figure: Criteria for Country Preference in Offshore Procurement Expectations with Regard to Cost Savings Figure: Expected Cost Savings from Offshore Services Tools for Offshore Business Process Outsourcing Decisions Figure: Decision Tools Used by Organisations Future Outlook Impact Essential Guidance Actions to Consider Learn More Related Research Synopsis |
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