Latin America and the Hosted Model: Two Trends in Customer Care Showcased in Brazil

This IDC Flash discusses the agreement announced on May 30, 2006, between contact center on-demand specialist CosmoCom and systems integrator NEC do Brasil. Under the agreement, NEC do Brasil will resell its CosmoCall Universe contact center platform in Brazil, with a focus on the nation's major carriers and other contact center opportunities. NEC do Brasil, a subsidiary of NEC Corp., is a provider of telecommunications and IT solutions for carriers, enterprises, and governments. NEC do Brasil also develops special projects such as high-performance computing and industrial automation. CosmoCom is a provider of hosted contact center platforms to top-tier telcos worldwide. CosmoCom's flagship product, CosmoCall Universe, aims at quality customer service at low cost and supports enterprisewide virtual contact centers from one all-IP platform, self-hosted or hosted by a network service provider.