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European BPO Pulse: January to March 2006Product Type: Market Research ReportPublished by: IDC Published: May 2006 Product Code: R104-26569 Description
This IDC update analyzes the trends and investment directions evident for business process outsourcing within the European market in the first quarter of 2006. The second section outlines the major contracts that have been signed in the first three-month period of 2006. This research is appropriate for those vendors with established and emerging BPO strategies. Table of Contents
Table of ContentsIn This Update Summary of First Quarter 2006 BPO Trends BPO Investment Trends Contracts Tracked Figure: BPO Investment Trends 1Q05 and 1Q06 BPO Category Analysis Figure: BPO Category split 1Q06 (January 06-March 06) Geographical Focus BPO Industry Activity Vendors Winning in the First Quarter Table: In which BPO Categories did Vendors Win in 1Q06? Other Developments in the BPO Market in the First Quarter of 2006 Regulations affecting BPO Offshore Capabilities Expansion: 24/7 Customer Opens New Delivery Center in Chennai Accenture Expands Footprint in India Atos Origin Plans Acquisitions in India and China: Unisys to Launch New Global Sourcing Services and Technology Center in Shanghai, China Major BPO Contracts Signed in the First Quarter of 2006 April 2006 - TietoEnator Outsources Part of its HR Administration Processes in the Nordic Countries April 2006 - Capgemini Extends Contract With Her Majesty's Revenue and Customs (HMRC) March 2006 - IBM Wins Long-Term Contract With Solectron March 2006 - Deutsche Bank and Vertex Sign 5-Year Mortgage Outsourcing Contract March 2006 - Red Bee Media Selects Midland HR and Payroll Solutions for a Fully Integrated HR and Managed Payroll Service March 2006 - Atos Origin Wins Three-Year Contract With the Crown Prosecution Service (CPS) March 2006 - IBM Signs Seven-Year Procurement Outsourcing Contract With Colgate Palmolive Co. March 2006 - Steria Wins HR Outsourcing Contract in the French Public Sector March 2006 - Capita Signs Deal with Independent Police Complaints Commission (IPCC) March 2006 - Capita Group to Provide HR, Payroll and Recruitment Services to Northern Ireland Civil Service February 2006 - Microsoft Signs 5-Year BPO Deal With Accenture February 2006 - Capita Signs a Contract With DSG International Plc for Telecommunications Technical Support February 2006 - BBC Selects Capita as Preferred Supplier for a 10 Year HR BPO Services Contract February 2006 - Capita Named Preferred Supplier for 120 Million Deal February 2006 - Capita Awarded a Three-Year Contract by Local Government Pension Scheme February 2006 - Atos Origin Wins Three-Year Contract to Provide Occupational Health Services to U.K. Crown Prosecution Service (CPS) January 2006 - Unisys Signs Agreement With Partner Banks January 2006 - Genpact Signs Multi-Year Contract With Linde Group January 2006 - Capgemini Signs Multi-Year Contract With Zurich Financial Services January 2006 - ACS to Deliver Automated Fare Collection Systems January 2006 - Unilever Selects IBM for Financial Transactional Services Acquisitions and Partnerships T-Systems and SAP Patni Computer Systems and Mercer HR Services Arinso International NV Acquires Lansdowne Accenture Acquires BPO Assets of Savista as it Builds Out its Midmarket Strategy Learn More Related Research |
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