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Customers Define Solutions One Way, Vendors Another; Result- No Sale!

Product Type: Market Research Report
Published by: IDC
Published: April 2006
Product Code: R104-26641
Description

This IDC Insight examines the key challenges behind solutions and solution selling for IT vendor organizations based on interviews, surveys, and related submissions provided by sales and marketing executives at some of the leading firms in the IT industry. We explore the issues in selling solutions and highlight a few of the metrics used to measure success.

Please refer to the companion piece entitled Solution Sales Metrics for Improving Sales Productivity (IDC #201068, April 2006) for a more comprehensive discussion of sales metrics.

Table of Contents
Table of Contents
IDC Opinion
In This Insight
Situation Overview
Customers' Needs Are Changing
The Buying Process Just Got More Difficult
Figure: Current Vendors' Understanding of the Requirements for Respondent's Industry Sector
Vendors Respond
A New Sales Model Needed
Better Metrics as a Tool for Managing Sales
Future Outlook
Beyond Solutions
Essential Guidance
Learn More
Related Research
Ordering and More Information
Price and Delivery Options



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