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The Hidden Costs of Information WorkProduct Type: Market Research ReportPublished by: IDC Published: April 2006 Product Code: R104-26705 Description
What does information work cost the enterprise? This IDC update discusses the results of a survey in which IDC asked respondents from 600 U.S. companies how much time they spent on various information tasks. Then we interviewed customers to fill in the cracks in the data with qualitative information. Our goal was to determine the costs of information work and the return on investment that companies could hope to gain by investing in content applications such as content management and search. Table of Contents
Table of ContentsIn This Update What Does Information Work Cost the Enterprise? How Do You Quantify Information Work? What We Found Table: The Cost of Information Tasks to the Enterprise Figure: The Cost of Information Tasks to the Enterprise per Worker per Week Table: Hours Wasted per Week per Task Figure: Annual Cost to the Enterprise of Hours Wasted per Week per Task Tangible ROI from Content Management and Retrieval Applications Intangible Benefits Conclusion Learn More Related Research |
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