Western Europe Vertical Markets CRM Applications Forecast, 2004-2009: Industry Report

Western Europe Vertical Markets CRM Applications Forecast, 2004-2009

Product Type: Market Research Report
Published by: IDC
Published: March 2006
Product Code: R104-26711

Description

This IDC study analyzes spending trends in CRM applications with the aim of providing a map of growth opportunities among all major Western European vertical markets.

The study's focus is on spending in packaged CRM applications over the 2004-2009 timeframe for total Western Europe and the top 5 Western European countries: France, Germany, Italy, Spain, and the U.K.

Vertical markets covered include discrete manufacturing; process manufacturing; transport; communications; utilities; retail/wholesale; financial services; business services; government; healthcare and education; and other.

"Demand will remain strong in the verticals where the installed base is larger, such as financial services, communications, and manufacturing, as early adopters upgrade their legacy systems or expand them to integrate more complex functionalities. The fastest growing sectors, government and healthcare, are currently characterized by low penetration, and vendors will need to adapt their offering to a new set of requirements and adoption drivers in order to tap the best growth opportunities," said Serena Da Rold, program manager, European Vertical Views.

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Definitions
Customer Relationship Management Applications (CRM)
Software Revenue
Vertical Markets
Table: European Vertical Market Coverage According to NACE Rev.1.: Group-Level Classification
Situation Overview
Figure: Western Europe CRM Applications License and Maintenance Revenue by Vertical Market, 2004
Table: Western Europe CRM Applications License and Maintenance Revenue by Vertical Market and Country, 2004 ($M)
Table: Western Europe CRM Applications License and Maintenance Revenue by Vertical Market, 2004-2005 ($M)
Figure: U.K. CRM Applications License and Maintenance Revenue by Vertical Market, 2004-2005 ($M)
Figure: Germany CRM Applications License and Maintenance Revenue by Vertical Market, 2004-2005 ($M)
Figure: France CRM Applications License and Maintenance Revenue by Vertical Market, 2004-2005 ($M)
Figure: Italy CRM Applications License and Maintenance Revenue by Vertical Market, 2004-2005 ($M)
Figure: Spain CRM Applications License and Maintenance Revenue by Vertical Market, 2004-2005 ($M)
Figure: Rest of Western Europe CRM Applications License and Maintenance Revenue by Vertical Market, 2004-2005 ($M)
Future Outlook
Forecast and Assumptions
Table: Western Europe CRM Applications License and Maintenance Revenue by Vertical Market, 2004 versus 2009 ($M)
Table: Western Europe CRM Applications License and Maintenance Revenue by Vertical Market, 2005-2009 ($M)
Table: Key Forecast Assumptions for Western European Vertical Market IT Spending, 2005-2009
Manufacturing
Transport
Communications
Utilities
Retail/Wholesale
Financial Services
Business Services
Government
Healthcare and Education
Forecast and Assumptions by Country
Table: U.K. CRM Applications License and Maintenance Revenue by Vertical Market, 2005-2009 ($M)
Table: Germany CRM Applications License and Maintenance Revenue by Vertical Market, 2005-2009 ($M)
Table: France CRM Applications License and Maintenance Revenue by Vertical Market, 2005-2009 ($M)
Table: Italy CRM Applications License and Maintenance Revenue by Vertical Market, 2005-2009 ($M)
Table: Spain CRM Applications License and Maintenance Revenue by Vertical Market, 2005-2009 ($M)
Essential Guidance
Learn More
Related Research
Synopsis

Ordering and More Information

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