Americas Customer Relationship Management Applications 2006-2010 Forecast by

Americas Customer Relationship Management Applications 2006-2010 Forecast by Vertical Market

Product Type: Market Research Report
Published by: IDC
Published: June 2006
Product Code: R104-26745

Description

This IDC study presents the latest forecast of customer relationship management (CRM) software revenue segmented by 18 vertical markets and 4 company size categories for 2006-2010 in the Americas region.

Noel Stevens, senior analyst, IDC Software Vertical Views, states, "During the five-year forecast period, IDC projects the fastest growth in revenue from CRM software to come from the process manufacturing and communications and media industries in the Americas, which are expected to grow at CAGRs of 10.7% and 8.0%, respectively, over the life of the forecast period. In addition, IDC estimates that the largest share of revenue will come from discrete manufacturing, which was $657 million in 2005."

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
IDC's Vertical Market Model
Survey Methodology
Situation Overview
Future Outlook
IT Outlook by Industry
Forecast and Assumptions
Table: Key Forecast Assumptions for the Americas CRM Applications Market, 2006-2010
Table: Critical Business Initiatives Driving Trends in CRM Revenue by Industry
Table: Americas CRM Revenue by Vertical Market and Company Size, 2005-2010 ($M)
Table: Americas Sales Automation Revenue by Vertical Market and Company Size, 2005-2010 ($M)
Table: Americas Marketing Automation Revenue by Vertical Market and Company Size, 2005-2010 ($M)
Table: Americas Customer Service Revenue by Vertical Market and Company Size, 2005-2010 ($M)
Table: Americas Contact Center Revenue by Vertical Market and Company Size, 2005-2010 ($M)
Industries Showing Greatest Opportunity for CRM Software
Process Manufacturing
Figure: Process Manufacturing: CRM Investment Growth Plans, 2005-2010
Communications and Media
Figure: Communications and Media: CRM Investment Growth Plans, 2005-2010
Discrete Manufacturing
Market Context
Table: Americas CRM Revenue Share and Five-Year CAGR by Company Size: Comparison of November 2005 and May 2006 Forecasts
Table: Americas CRM Revenue Share and Five-Year CAGR by Selected Vertical Market: Comparison of November 2005 and May 2006 Forecasts (%)
Essential Guidance
Learn More
Related Research
Definitions
Customer Relationship Management Applications
Sales Automation
Marketing Automation
Customer Service
Contact Center
IDC's Vertical Markets
Table: IDC Vertical Market Definitions by SIC Code
Synopsis

Ordering and More Information

Price and Delivery Options

MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence.