CRM Services 2006 & 2010 Forecast and Analysis: Industry Report

CRM Services 2006 & 2010 Forecast and Analysis

Product Type: Market Research Report
Published by: IDC
Published: July 2006
Product Code: R104-26842

Description

This IDC study provides our assessment of the 2006 market in Canada for CRM solutions services as well as forecasts for 2006-2010.

"Canada's CRM solution services market is showing steady growth, bolstered by a renewed focus on growth as well as the strong adoption of CRM-related outsourcing," says Nigel Wallis, research manager, Application Services. "However, all good things come to an end, and the emergence of software as a service (SaaS), the strong uptake in customer care BPO, and the maturation of the CRM application market will serve to calm down the IT-focused CRM solution services market by the end of the forecast period."

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
Assess Current Situation
Overall Market Trends
Figure: Departments Contributing to Business Performance
Business Solution Services Market Trends
Demand-Side Data
Figure: CRM Applications Spending Plans in the Next 12 Months
Figure: CRM Adoption Rate in Canada
Figure: Drivers for CRM Adoption
Future Outlook
Forecast and Assumptions
Table: Key Forecast Assumptions for the Canada CRM Services Market, 2006-2010
Table: IDC Canada Macroeconomic and Macrolevel Assumptions Summary
Table: Canadian CRM Solution Services Market, 2005-2010 ($M)
Figure: Canadian CRM Solution Services Forecast, 2004-2010
Composition of Canada's CRM Solution Services Market
Figure: Composition of Canadian CRM Solution IT Services Market by Macromarket
Market Context
Figure: CRM Services Preferences by Company Size
Figure: CRM Services Preferences by Vertical
Essential Guidance
Consultants and Systems Integrators
Outsourcers
Figure: Respondents' Propensity to Outsource CRM Applications
Figure: Respondents' Methodology for Outsourcing
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Related Research
Definitions
Customer Relationship Management Services
Synopsis

Ordering and More Information

Price and Delivery Options

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