First There Was Offshoring, Now There Is Homeshoring: Will This Business Process Outsourcing Model Take Off in Asia/Pacific (Excluding Japan)?

This IDC Flash examines the rise in a trend now sweeping the customer care industry in the United States. What is this phenomenon called "homeshoring"? Will it have a place in the Asia/Pacific (excluding Japan) or APEJ region? There is no denying that the business process outsourcing (BPO) landscape is continuously evolving. As both SPs and enterprises continue to fine-tune their BPO engagements, new and innovative methods of delivery continue to emerge. In APEJ, BPO is still at its fledgling stages, but that enables the region to observe new development trends from other geographies. A case in point is the rise in what IDC terms "homeshoring." This IDC Flash briefly delves into what homeshoring is all about and its implications on the customer care industry in APEJ.